Just set up Windows 7 computer & locked out

April 19, 2011 at 19:32:41
Specs: Windows 7
I just set up my new computer and apparently misspelled my password. Now I can't get back in. I see older posts telling me to do system restore (but it asks for my password) or to use safe mode (ditto). Any other ideas? thanks.

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#1
April 19, 2011 at 21:17:46
You will need to call the manufacturer. If you had given the name
of your computer someone might have given you a phone number.
Be prepared to give proof of ownership. Product number and the
date that you bought it.

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#2
April 19, 2011 at 21:32:39
When you set the password was it the user account or the admistrator account? If the user account you can use the administrator to setup a different user account. If the admistrator account you'll probably have to do a fresh install. If it was a disk. use that. Or if it was a preinstall you'll probably have that on a separate hard drive partition. You can access that from the F8 option menu. Scroll down to OS choices option and hit enter. You should see the recovery console option. Choose it to access the recovery partition.
It sounds like you were trying to do a Windows system restore in which case you have to log on to windows.

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#3
April 19, 2011 at 22:34:37
if you just set up the machine, do a factory restore and start the setup again.
look for factory restore on the manufacturers website or in the manual.

i hate computers!
but cant help myself....


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Related Solutions

#4
April 20, 2011 at 11:07:02
factory restore also asked for my password. Thanks for responding, though!

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#5
April 20, 2011 at 11:12:20
Calling the manufacturer is the only thing that worked. (And I had the ph # -- Dell -- that was the easy part!)

After the help guy made sure I couldn't get in by using caps lock, he arranged for a new hard drive to be sent and someone to come install it. It should take 2 or 3 days.

I'm amazed that there's no easier way to deal with this . . .also amazed that the password is set up w/o having to confirm it -- this must happen pretty regularly.


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#6
April 20, 2011 at 12:41:58
You obviously have a laptop and you installed a hard drive password. You are lucky this time. When using passwords on a laptop you must keep them written down in a safe place.

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#7
April 20, 2011 at 13:25:44
it's a Dell Inspiron N5110

In this case, writing it down wouldn't have helped -- I know the password I meant to create but must have mistyped it (on a new keyboard, that's easy to do).


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#8
April 20, 2011 at 13:46:57
You don't have to enter a BIOS or hard drive password if you don't want to.

Laptop/Notebooks are easily stolen so these extra security measures are in place. I recommend NEVER keeping any sensitive information on any computer. Bank account numbers, SS#, etc. Even desktops can be compromised.


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#9
April 21, 2011 at 20:33:52
i had same prob when i just purchased comp from staples in canada ,I was setting password with the finger print reader for windows pass i forgot i just took it back to place of purchase and they got in and reset it blank for me.IT had a program of some kind to get it reset for free.

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