Just reinstalled Windows 7. Still a few problems......

January 4, 2014 at 10:37:26
Specs: Windows 7, 4GB
I just finished reinstalling Windows 7 on to my friends Toshiba Satellite C670 laptop. I used the Windows DVD/USB download tool method. Before I started, the laptop would go straight to a blank blue screen when turned on. F1 needed to be held down in order to load up Windows. Once it was on, it wouldn't recognize any USB. Any everything ran extremely slow. Most programs froze solid while loading. It even froze when trying to shut down. After reinstalling Windows, it appears most of these problems have been fixed. Most of them.... For some reason it still won't start Windows on it own. Still have to hold down F1 to get it to start. And video doesn't play properly. I tried a movie first. It played for a second and then froze(still playing the audio)and refreshed and started playing again for a second of two and then froze again. I tried an episode of Family Guy. It did the same thing except it played for a few seconds longer before it froze. If I could just fix these last two problems it would be back to 100% again. Can anybody help me??

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January 4, 2014 at 11:47:58
if it didn't recognize any USB, how did you install win 7? Did you activate windows after you got it installed? More info would be real nice....

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January 4, 2014 at 12:42:38
As I said, I used the Windows USB/DVD download tool. I burned the ISO to DVD

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January 4, 2014 at 15:29:59
"I used the Windows USB/DVD download tool"

What exactly is that & why would you need it? Simply download the ISO, burn to a DVD using ImgBurn (or similar software), then boot off the DVD. Are you prepping the HDD in advance or are you using the Win7 disc for everything? Personally, I always partition & format the HDD 1st to prevent the hidden 100-200MB partition from being created.

You might wanna give these ISOs a try:

Win7 Home Premium 32Bit SP1: http://msft.digitalrivercontent.net...

Win7 Home Premium 64Bit SP1: http://msft.digitalrivercontent.net...

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January 4, 2014 at 16:47:45
Why wouldn't you just use the recovery partition that came with the laptop to do a factory restore or order the recovery disk set from Toshiba?
If you use an install disk instead, you MUST do a Custom Install and delete all of the current partitions and create a new one from scratch (or use a second party partitioning program and do the same) and format it. The reason for this in your case is that you probably had a Root Infection and just installing or even just formatting may not remove this so you will begin having the same problems and they will get worse with time.
The first things you need to do after installing is Activate it with a Windows key, run Windows Update, and download all of your drivers from Toshiba's website for your model and install them. Then you will need to install things like Flash Player, Java, Reader, etc.
Doing the Factory Restore would be easier if it is still an option for you.

You have to be a little bit crazy to keep you from going insane.

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January 4, 2014 at 17:16:50
Back to the main problem here: Even after reinstalling Windows, F1 still has to be held down in order to get to the start up screen. How do I fix this?

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January 4, 2014 at 21:07:32
Try a start up repair with only the one hard drive installed. Then boot to BIOS set up and make sure that the one hard drive only is bootable and in the boot order just behind your CD/DVD drive. Save and Exit.

You have to be a little bit crazy to keep you from going insane.

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January 5, 2014 at 11:33:17
I got into BIOS to check my boot order. Here it is:

LAN: Realtek PXE
HDD/SSD: ST9160821AS

Is this the correct order? Will changing anything here solve my "having to hold down F1 to get Windows to start" problem? HELP!!!

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January 5, 2014 at 12:27:18
Toshiba? You can probably select to boot from DVD drive by tapping F12, without recourse to the BIOS settings; it's quicker and easier.

In the BIOS, I normally have it boot first from HDD for marginally quicker start times.

OK your F1 problem: Bit of a long shot, but worth a punt.

Is it displaying and maintaining the correct time and date?

The BIOS system clock needs to be set correctly, not just the PC/Windows clock

Last couple of times I had this, was due to a dead CMOS back up cell on the motherboard - albeit on much older laptops.

Yours is only 2yrs, or so, old, thus wont have died of old age, but may still have failed. When it goes, it wont hold the correct time, causing various malfunctions.

Your original blue screen errors. Could be down to a hardware problem (RAM? HDD? etc)
If you'd made a note of and researched the error codes, it may have helped.
As it is you could be trying to reinstall/run Windows on glitchy hardware.
If so, it may be down to trial and error in order to establish where the fault lies.

In such a scenario, I would have used a spare SATA HDD, installed it in the laptop and installed Win 7. A good ol' 60GB SATA HDD serves the purpose.
If W7 installed and ran sweetly, then it's likely to be the HDD at fault. Otherwise it's a case of substituting the RAM with a couple of known, good sticks from spares box, or another laptop (make sure it's the correct RAM - possibly DDR3-type in this model).
It's quicker than running the various RAM and HDD checks available - but if you don't have spares to hand, then you're a bit snookered.

Finally; was it a genuine copy of Win7 64-bit, Home Premium ISO you downloaded?
Some dodgy copies out there in P2P-land.
If in doubt, get it from here:
I'm guessing your version is second link down. Make sure you areinstalling the correct version for it to register with the existing Win7 product key on the base of the lappy.

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January 5, 2014 at 13:23:24
mmm- possibly… and a very long shot - possibly too...

Remove all power - including the battery; remove covers on the base (those that you can actually see and remove using the "correct size" screwdriver). If any screws are not attached to covers - note carefully "which" screw goes where; as often there are mixed sizes and many "look" to be the same (and they're not always…)

Blow the whole system out with either a compressed air can; or a vacuum cleaner (if per chance it's one that has a blow function - not very likely these days…). Ensure you clear all in air inlets/outlets; and also the area around the cpu - including its cooling fan.

Remove the RAM stick(s) carefully. Note which one goes where. Using a pencil type soft eraser (NOT something abrasive), clean the contacts on each RAM module. Replace each in turn its socket - and then remove again; insert/remove a couple of times - carefully. Then finally leave one in place (as long as one is the minimum required for win-7 to boot/run). Ensure the RAM module/stick is fully inserted in place.

Power up and see what happens. If still no joy… replace with other RAM stick and repeat process. Remember each time you go inside - totally remove all power - battery included.

If still no joy… Then re-install all RAM as normal and close up the system. Then just reboot - in hopes that..?

One other test to isolate the hardware overall. Boot with a Linux disk - typically Ubuntu. It will boot up and load itself into RAM (if it's OK); and then you have access to whole laptop and its resources. If it won't boot into Linux… then likely you do have a hardware issue to resolve…

Ubuntu can be downloaded (freebie) as an ISO, saved to a hard drive, and then burnt to a DVD. Boot with that DVD.

Likely this Toshiba came pre-installed? If so then the win7 key will almost certainly be an OEM type. Which means any overwrites/re-installs - wishing to use the original key that came with the laptop - must be OEM too.

But as previously mentioned… why was there a need to use a download version of the OS - when more than likely there was the recovery partition there? Depending on what you have done thus far… that partition may/may not still be there? Possibly Toshiba may have a download of a recovery disk set (another ISO) on their support\downloads section. And it may be useful to get that and maybe try anon as a rebuild option…

If you can access the cmos battery, it won't hurt to replace it. If it's a clip in type relatively straightforward to extract and replace. If it's hardwired (soldered in) then either you remove/replace it - carefully - using a suitable soldering iron and small long nose pliers or even suitable tweezers (if you feel comfortable in that regard); or take it to someone comfortable with soldering etc. However I would tend to put the cmos battery low on the list… and try the above RAM and Linux suggestions first?

message edited by trvlr

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