Is the printer offline error a firewall error ?

July 11, 2012 at 08:09:41
Specs: Windows 7
printer offline a firewall issue ? I can't change or disable firewall, it gives an error code every time. How do I print now ?

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#1
July 11, 2012 at 08:36:16
venessadee, yes/no/maybe. The firewall CAN for sure block it, but you need to try other things too. Make sure you have the proper driver installed and the printer itself is 'installed' so you machine recognizes it as it boots If you're sure of those, try unplugging the printer (from the electricity as well as the computer) for a while (1 min .?) in order to let the printer memory 'clear it's head'.
HTH
Ed in Texas

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#2
July 11, 2012 at 08:41:25
The driver on the cannon website was installed and I think it's correct. I even tried removing the old one and re-installing. No luck. I tried turning the printer off ( unplugging) and rebooting the computer several times. Neither helps. Why do I get error codes when I try to get into the firewall or the printer port settings ? I am logged in as administrator. I'm so frustrated !

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#3
July 11, 2012 at 09:14:24
if the printer is directly connected to your pc the firewall has nothing to do with it.

sounds like you have other issues like a virus or malware infection. You should update and run your checkers.

also see if you can go to a system restore point before these issues arose.

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#4
July 11, 2012 at 09:17:38
No, it's wi-fi and it just came back from being cleaned up from the virus. Anyone have any other ideas ? Thanks.

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#5
July 11, 2012 at 13:06:58
What is WiFi, the computer, the printer or both?

How is the printer connected to your computer?


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#6
July 11, 2012 at 13:42:50
might want to take that computer back, along with the printer, to the place the cleaned the virus. Sounds like you have registry corruption/left over problems.

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