Internet gets disconnected while watching youtube videos

Amd / Fx 6300
April 12, 2015 at 12:26:32
Specs: Windows 7, 4 GB
This has been happening for some time now. Whenever I try to watch a YouTube video my internet disconnects. Sometimes it works well but most of the time it gets disconnected. I then have to restart my pc to get my connecting back.

I don't think anything is wrong with my system as its just a few months old so I am not sure what's going wrong.

Can anyone help me with this issue?

Thanks.

message edited by harspad


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#1
April 12, 2015 at 15:52:10
I'm gonna bet that your internet is not being disconnected, but that it is not fast enough to watch YouTube and do other things online at the same time. You can try reducing the resolution (using the little gear) in the YouTube player, but it may simply be that your internet is not fast enough to watch YouTube.

Even in a book of lies, sometimes you find truth.


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#2
April 12, 2015 at 19:56:51
harspad,

I question whether RMT2 guessed correctly that your Internet connection
isn't actually disconnecting. But we need to know for sure in order to help.
What actually happens? How can you tell? What kind of Internet connection
do you have? DSL? Cable? 3G wireless? 4G wireless? Wifi? Dialup?
Via local network? Do some modem lights go out when the disconnect
occurs? If so, which lights?

-- Jeff, in Minneapolis


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#3
April 12, 2015 at 20:00:06
If that is true then sometimes starting a video and then pausing it for a minute or two will allow it to buffer some on your computer and when you start it again it may be able to eep just ahead of the problem. It will also confirm that it is not the connection if this is the case.

Considering the other possibility, are you connected wired or Wifi? Have you tried positioning closer to Wifi? How strong does the signal show? Have you tried plugging it in directly with Cat5 cord?

You have to be a little bit crazy to keep you from going insane.


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#4
April 13, 2015 at 02:13:03
Hi Guys,

Thanks for all your replies.

I use a cable connection where the wire directly connects to my lan card slot in the CPU, no modem or router. The internet speed I use is 1 mbps.

I just click the connection icon on my desktop from my ISP & it connects to the internet.

The way I come to know when the internet stops working is when the other webpages are not loading, however my internet icon shows that I am still connected.

As I mentioned earlier that sometimes it works well but mostly it stops in between & then I have to restart my pc.

Could there be an issue with the ISP connection?

Thanks.

message edited by harspad


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#5
April 13, 2015 at 06:18:18
Possibly a line issue.

Do you find that the problem occurs when it is likely more people in the neighbourhood are accessing the Internet at the same time? Such as when school is out and people have returned home from work? Is there more than the one device in the household accessing the net such as IPTV or other users doing things on the Internet?

Another thing you can try instead of trying to open a webpage is to ping Google instead. Sending a ping request should determine if your internet is actually down as it only has to send and receive a few packets of data.

Edit: when the problem occurs again also try pinging your loopback address (127.0.0.1), this should determine if your network card is having issues.

message edited by btk1w1


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#6
April 15, 2015 at 13:38:20
"lan card slot in the CPU"
I guess you mean in the computer.

I'm just wondering whether 1 mbps is too low for running YouTube downloads. They might be stopping to await further data.

Always pop back and let us know the outcome - thanks


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#7
April 16, 2015 at 04:02:39
I have only had a broadband connection for less than a year. I could
view YouTube videos with dialup, but it was absurdly slow. A cartoon
of a kiwi bird yearning to fly took something like an hour or more to
play the first time through, then 2 minutes when I replayed it.

The problem of the dialup Internet connection disconnecting while on
YouTube sounds familiar. I think that happened to me a fair number of
times. Not a lot, but more than a few times. I did not have to restart
the computer to reconnect.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#8
April 17, 2015 at 02:03:11

So could this be happening due to low internet speed?


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#9
April 17, 2015 at 07:49:12
Can't be certain but I regard internet speed as quite a possibility - at times it could be less than 1 mbps because servers often talk in maximum speeds.

Always pop back and let us know the outcome - thanks


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