internet explorer wont start n

March 16, 2015 at 16:18:07
Specs: Windows 7
when i try and launch IE all i get is hhp://internet%20explorer cant be displayed
, wrong address
please help what is wrong and how do i fix

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#1
March 16, 2015 at 17:21:41
Try IE Reset:
Control Panel > Internet Options > Advanced tab > Reset button.

Another possibility is malware but try the above first. You will lose your add-ons but they soon come back with usage. Your Favorites etc will be retained. You might have to reset your home page.

Always pop back and let us know the outcome - thanks


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#2
March 17, 2015 at 15:30:35
Hi Derek. i tried the reset, Control Panel > Internet Options > Advanced Tab > Reset Button, and initially it worked, but when i exited it then returned the same problem had returned. It seems that if i go through the above sequence it works, but every time i start IE again i have the same problem.
Can someone pls help me ? and thanks for the previous anxwers

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#3
March 17, 2015 at 15:47:57
OK, time for a quick malware check:

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Run the program but before doing the scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

ADWCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows under each heading in the table that appears below, although it is usually safe to run "Cleaning".

Please copy/paste the two logs on here. Even if the symptoms are cured there might be other things still lurking.

Always pop back and let us know the outcome - thanks

message edited by Derek


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