Solved Internet Explorer stops working

May 31, 2013 at 15:52:55
Specs: Windows 7, 2.7 ghz 6.00
When on a web site there is a pop up stating: 'internet explorer has stopped working'...then on the bottom of that pop up is a green line slowly going to the right. When that's done, I click on 'ok' then the site disappears. I have W7 and I don't like it! Too many problems. Windows XP was best.

See More: Internet Explorer stops working

Report •

✔ Best Answer
May 31, 2013 at 17:06:41
What I meant by Firefox is just to see if it does it on that too, which would prove whether or not your issue was to do with IE or something more general. It can be uninstalled afterwards. Whatever, we'll skip that for now.

It's not easy to properly imagine what you are seeing but I wonder if you have some toolbar or other lurking (or its remnants). Download and do the "Search" using this:
http://www.bleepingcomputer.com/dow...
It will tell you if there is anything there. If you use the "Delete" it will remove all addon toolbars. To my mind they are a waste of space anyhow.

Another thing you could try is running IE without addons, in case one of them is playing up - info here:
http://www.thewindowsclub.com/run-i...
If it is OK without them it's just a matter of finding out which one is the culprit.

Always pop back and let us know the outcome - thanks



#1
May 31, 2013 at 15:58:41
See what happens on another browser such as Firefox. This will prove whether or not it's a browser issue.

Also you could try IE Reset:
IE > Tools > Internet Options > Advanced > Reset button.
You will lose customizations and addons but the latter will return with usage.

Always pop back and let us know the outcome - thanks


Report •

#2
May 31, 2013 at 16:06:00
Thanks for the suggestion and hope it works! I will give it a try, then have to wait a while, to see if that took care of it.
Will let you know after some time passes. Thanks again!

Report •

#3
May 31, 2013 at 16:48:32
Hi Derek I did what was suggested by Internet options, etc then hit the 'reset'. I was just now on a website and the pop-up came on. I know I don't want to go into Chrome or any other because I've had that one and don't like it.

Report •

Related Solutions

#4
May 31, 2013 at 17:06:41
✔ Best Answer
What I meant by Firefox is just to see if it does it on that too, which would prove whether or not your issue was to do with IE or something more general. It can be uninstalled afterwards. Whatever, we'll skip that for now.

It's not easy to properly imagine what you are seeing but I wonder if you have some toolbar or other lurking (or its remnants). Download and do the "Search" using this:
http://www.bleepingcomputer.com/dow...
It will tell you if there is anything there. If you use the "Delete" it will remove all addon toolbars. To my mind they are a waste of space anyhow.

Another thing you could try is running IE without addons, in case one of them is playing up - info here:
http://www.thewindowsclub.com/run-i...
If it is OK without them it's just a matter of finding out which one is the culprit.

Always pop back and let us know the outcome - thanks


Report •

#5
May 31, 2013 at 17:43:40
Hi: I did the AdwCleaner, it brought up hundreds of ? that I don't understand and at the end of that list it read: 'Registry is Clean" !! Done in 4 seconds!! I hope that will work, as I have much to learn, when it comes to computer problems. But I do pretty darn well anyway. If the problem returns, will let you know but hope that won't happen. Thanks

Report •

#6
May 31, 2013 at 17:55:05
I trust you ran the Delete. I've found that you can trust it - never puts a foot wrong.

Always pop back and let us know the outcome - thanks


Report •

#7
May 31, 2013 at 18:41:44
I did delete it twice to make sure but when going back to that area, the long list was still there but..........close to the top of that list it read they had been deleted. So I'm not sure if they were deleted or not because why were they still there? I'm not familiar with that process . I hope they were but if not, I suppose I will just have to put up with that pop-up. Otherwise, I greatly appreciate all that you have suggested but I am leaving the computer until some time tomorrow. I will later check to see if you had made further suggestions, comments or not. Have a good night!

Report •

#8
June 1, 2013 at 07:31:03
That's quite normal. When you run "Search" it lists all the things it found but does nothing. When you then run "Delete" it list all the things it deleted (same ones). There's no need for a double delete but it won't matter.

If you now run "Search" again the list will be much shorter, showing that it found nothing in the stated areas. No need to, but it won't do any harm if you do. When you then Exit it will reminds you that you have not actually deleted anything - ignore it (nothing left to delete).

Give it a bit of time and let us know if your issue has gone.

Always pop back and let us know the outcome - thanks


Report •

#9
June 1, 2013 at 07:45:11
Hi: How right you are!!! I went back to it and yes, the list is so much shorter than before. WOW that was neat! I won't be on the puter until much later but then I will stay on it for a while, to see if that pops up again. I will think positive it won't do that again, so I will say 'it's been a pleasure', appreciate all you have explained to do and wish you a great rest of the day, week and month!

Report •

#10
June 1, 2013 at 07:58:23
If/when you feel the problem has gone, pop back and mark a Best Answer, which will mark this thread as solved. If the darned problem comes back (I am "fairly" confident it won't) then pop back and we'll need to dig deeper.

Always pop back and let us know the outcome - thanks


Report •

#11
June 1, 2013 at 08:04:03
I will make sure to do that!!

Report •

#12
June 1, 2013 at 18:05:19
Hi Derek... I have been on the puter for a few hours off and on today. So far, I haven't seen that pop-up and that makes me believe your directions to eliminate that has worked! I am grateful. Thanks

Report •

#13
June 1, 2013 at 18:15:40
That's good.

It's also worth a check in Control Panel > Programs and features. See if anything weird has arrived there - a google search will usually put you wise about entries (good or bad).

ADWCleaner gets updated regularly. Every now and then it's worth running again, especially if you have been downloading freebies. Obviously you always uncheck the junk they try to foist on you but in many recent instances you still get it just the same.

Always pop back and let us know the outcome - thanks


Report •

#14
June 1, 2013 at 18:24:31
I do check programs now and then and have eliminated only three recently. I put the ADWCleaner on the tool bar, so I will remember to do that once in a while. Never heard of it before.

Report •

Ask Question