InstallShield is crashing on setups

Microsoft Windows 7 professional 32-bit
April 9, 2011 at 21:52:30
Specs: Windows 7 Professional 32-bit, Intel Core i7 860, 4GB of RAM
Most of the setups I run (about 90%) crash right after opening (I double-click setup.exe and right after it a message pops up says "setup.exe has stopped working". When I press "close the program", the same window pops up again : setup.exe has stopped working), or after running the setup.exe - a little window pops up and says "InstallShield Wizard will now guide you through the rest of the setup" or something like that, and I see the "advance meter" (the percent that the setup preparing has done). It always gets stuck after it has completed a quarter or a half, not responding for about 40 seconds, then giving me an unhandled exception (dont remember the error number too well,, something like 0x80040 and a few more numbers)

Also, I found a possible solution to this problem on the InstallShield homepage. I downloaded the needed version (11), and when I'm trying to run it, again, immidiatley after opening, again a message pops up twice : "setup.exe has sopped working"/

This is really freaking me out. Hours spent on searching for a possible solution to this problem lead to no result. Can anyone help me solve this problem?

Thanks!

Test Drive Unlimited 2 FTW!!!!


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#1
April 10, 2011 at 20:34:25
It is really important to know what program(s) you are trying to install, especially if they are older programs.

You have to be a little bit crazy to keep you from going insane.


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#2
April 11, 2011 at 00:42:01
plenty of programs, these are old games because this is my friend's laptop and it's not really strong. I'm trying to install GTA San Andreas, GTA Vice City, Just Cause, L.A Rush and an update for InstallShield. On both L.A Rush and the InstallShield update, it says "setup.exe has stopped working", right after trying to launch it. the message shows twice. On all the other setups, the progress of the installshield preparing the setup gets stuck at about a quarter or half (it happens before I even get to see the setup window).
This is really weird. I hope someone can help me fix this.

Test Drive Unlimited 2 FTW!!!!


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#3
April 11, 2011 at 09:01:17
I do not specifically know the games and if they are really old, they may not be compatible with Windows 7. There are two things you should try, first install a program that you know is modern like Firefox, openoffice, or something else you know is current and trusted. If it installs fine, then the system is fine and you should try installing then under compatibility mode. If the modern trusted program does not install then you need to do a system restore to a date before anyone tried installing any of these games and try the test again. Compatibility mode can often allow you to run older programs, but if the program or installer tries to do something that Windows 7 cannot allow, then it will still fail or cause other problems.

You have to be a little bit crazy to keep you from going insane.


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#4
April 11, 2011 at 23:27:40
i tried to install firefox and everything was fine, but now i noticed i cant even install java - the installer crashes after i double-click it, before it launches. Also, I cant uninstall a few programs, when i click them it won't respond. Very strange.

Test Drive Unlimited 2 FTW!!!!


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#5
August 31, 2011 at 08:34:49
hi - I have the exact same problem. did you ever find a solution? Plus I am trying to install programs that are brand new - for my brand new camera.. makes no sense . I have spent hours and hours trying to figure this out

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#6
August 31, 2011 at 19:06:56
Start your own post.
If your problem is recent in origin try a system restore to a date when things installed without a problem.
Another thought is to run Malwarebytes to see if you have an infection that got past your antivirus program. If you have trouble install that then try that again in Safe Mode and see if that helps. Safe mode prevents most processes from loading, just the basic minimal drives that are needed so this can make the clean out of an infection easier.

You have to be a little bit crazy to keep you from going insane.


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