Solved Installed new RAM, got black screen. Is BIOS update needed?

September 11, 2017 at 07:21:10
Specs: Windows 7
Hi - I have an Acer Aspire One 532h netbook. It works, but very slowly. I tried to upgrade by installing a 2G DDR2-667 RAM card but only got a black screen as a result. Reinstalled the original 1G card and it's working - but slowly. Read that I might need to update the BIOS. How do I do that? Thanks!

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#1
September 11, 2017 at 07:58:12
Win7 with 1GB RAM will run slowly; 2GB will be better but don't expect blazing speed. With that little RAM, you should run a lightweight anti-virus program (generally not Norton or McAfee) plus be very pro-active in terms of housecleaning. Disable all unnecessary startup apps, uninstall all old/unused programs, regularly run a cleaner such as CCleaner-Slim, etc.

https://www.piriform.com/ccleaner/b...

As for your RAM problem, your system supposedly accepts up to one 2GB stick of either DDR2-667 or DDR2-800. Did you make sure it was fully seated in it's slot? Did you buy it new from a reputable source or did you buy it used?

Compatible RAM specs can be found here: http://www.crucial.com/usa/en/compa...


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#2
September 11, 2017 at 08:38:12
I have disabled all unused programs, done a defrag and use AVG free version (lite) for security. RAM DDR2-800 was bought new at Memory Express. I installed the new RAM, black screen resulted, reinstalled the old RAM and the old RAM worked, so my installation procedure does not seem to be the problem. Do I need to update the BIOS? Thanks


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#3
September 11, 2017 at 13:04:59
✔ Best Answer
"Do I need to update the BIOS?"

I suppose it wouldn't hurt to install the latest BIOS, but if you look at the list of updates, none of them address memory compatibility issues. Most likely you will need to return/exchange the memory.

https://www.acer.com/ac/en/US/conte...


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