Installed BT Home Hub 4 printer not working

October 26, 2015 at 10:47:47
Specs: Windows 7
why can I not print from my laptop after getting new Home Hub4 from B.T. always worked with Home Hub 2. Have tried to find solution . Only clue, status sheet only refers to Home Hub 2

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#1
October 26, 2015 at 20:30:39
Was not familiar with Home Hub probably since it is a UK brand. It is a router so if set up properly should not matter, an upgrade is an upgrade.
What we need to know is how the printer is set up and connected to the network. Is it a network printer connected to the network via a LAN cable (Cat5, etc), is it a personal printer (USB) connected to a computer and shared, or is it a personal printer (USB) connected to the router or through another print server?
Have you tried restarting the router, computer, and the printer? Sometimes a printer needs to be unplugged for a few moments to really reset it as do some routers.
The make and model of the printer may also be helpful.

You have to be a little bit crazy to keep you from going insane.

message edited by Fingers


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