Solved Instalation Issues when trying to download

January 14, 2014 at 00:37:03
Specs: Windows 7, Intel Quad 2.66/4GB
I am having trouble with my computer when trying to perform an installation of a downloaded program from the internet, this seems to be any download from any site.
My system has been formatted and windows reinstalled but still the problem remains.
I have taken my system to a computer IT and he assures me it is working fine, which it does when connected via his internet connection, no problems with downloading and installing programs. I have a laptop computer as well which when connected to my home internet connection has the same download problems. Contact with my ISP was not helpful they merely said it was a computer error, not a connection problem.
I am wondering if there is any sort of test I can perform to indicate what the problem may be
Any help appreciated greatly thankyou

message edited by Johnnyd


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✔ Best Answer
January 14, 2014 at 16:46:34
Re-reading your initial post plus #5 then this has got to be something to do with your connection. The possibility of two computers corrupting files is very unlikely. That fact that your system works on your IT's network also fits with this.

It's unusual but the most likely possibility is your router, assuming your landline or server are not causing it. Might be worth checking that you are not sharing the same channel as a very nearby neighbour with a strong signal.

Always pop back and let us know the outcome - thanks

message edited by Derek



#1
January 14, 2014 at 05:39:40
there are programs that will check your download and upload speeds just goggle it. but my guess is its might be a slow internet connection.probably not getting installation file downloaded correctly what type of connection do you have cable modem dsl or dialup wireless can be even slower and cause these issues

Davidw


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#2
January 14, 2014 at 05:49:07
So, it seems you can download a programme alright.
What's the problem installing it?

What happens?
What error messages?


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#3
January 14, 2014 at 06:08:52
Are you expecting the downloaded program to automatically install?

You may need to use explorer to view the files and file either a compressed file like .zip file extension, a file with the program name and an .exe file extension or a file marked install.


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Related Solutions

#4
January 14, 2014 at 11:18:01
IMO it is always best to Save downloaded files rather than running them while online, then using the downloaded file to install the program. If it is an exe file just double clicking it is all you have to do to start the install.

This has two advantages. Firstly it is not trying to install while you are running your browser. Secondly if you hit trouble you know whether you have a download or an install issue.

EDIT:
If you are prepared to do this from now on, then if you hit trouble let us know if it failed in the download stage or the install stage.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#5
January 14, 2014 at 15:52:28
The downloaded file seems to be corrupted this is the sort of message I am getting from the computer these are common programs I am trying to install such as firefox or iTunes.
I am using the save option but the message is the same, something is corrupting the file and the install is aborted. I have tried a laptop on this connection also and have a similar problem with that. thanks for your help.

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#6
January 14, 2014 at 16:46:34
✔ Best Answer
Re-reading your initial post plus #5 then this has got to be something to do with your connection. The possibility of two computers corrupting files is very unlikely. That fact that your system works on your IT's network also fits with this.

It's unusual but the most likely possibility is your router, assuming your landline or server are not causing it. Might be worth checking that you are not sharing the same channel as a very nearby neighbour with a strong signal.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
January 14, 2014 at 18:08:34
I have just completed a lengthy talk with my ISP tech and they have now decided to investigate the problem further, thanks again for your trouble that goes for everyone who participates on the forum, I will let you know the outcome of my problem.

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#8
January 14, 2014 at 18:19:18
Yes, please do - I'm sure we're all curious about their findings.

Always pop back and let us know the outcome - thanks


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