IncrediMail Message Problems with Charter.net

September 7, 2015 at 19:25:51
Specs: Windows 7
When I try to reply with IncrediMail messages I get something from charter.net about spam and am directed to go to some charter site

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#1
September 8, 2015 at 07:01:27
Incredimail has had a bad name for years.

These three widely used and safe little freebies often unearth a lot. Run them in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/downlo...
Download the free version.
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If any of them find anything please copy/paste the associated logs on here.

Always pop back and let us know the outcome - thanks


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