IE11: We were unable to return you to site name

Microsoft Windows xp professional w/serv...
March 18, 2015 at 14:06:48
Specs: Windows 7 Pro
I have been facing this problem for a long time.
In Win7, I leave IE11 (version 11.0.17) open and after some hours the page disappears and a message is shown:
"We were unable to return you to <site name>.
Internet Explorer has stopped trying to restore this website. It appears that the website continues to have a problem."

I already know this:
This problem occurs because of an issue with Java Version 6 Update 22 and Java Version 6 Update 23 that was exposed by recent changes in the Internet Explorer 9 rendering engine.
(http://support.microsoft.com/en-us/kb/2506617)

But the problem is I uninstalled Java a long time ago!

What can I do?
(I don't want to reset IE settings)
(I don't want to disable the addons one by one until I find the culprit)

Thanks


See More: IE11: We were unable to return you to site name

Report •

#1
March 18, 2015 at 15:20:13
You can check IE without addons in one go (for one time only) like this:
http://www.techsupportall.com/inter...

Does this only happen on one website or many?

Always pop back and let us know the outcome - thanks


Report •

#2
March 18, 2015 at 15:28:16
Thanks for that, but the thing is I have to wait for hours for the problem to appear and it does not appear always. I am not sure how to reproduce it. And it happens on various sites.
I thought that someone would have had the same issue and would already know a solution.

Report •

#3
March 18, 2015 at 15:30:35
"But the problem is I uninstalled Java a long time ago!"
""We were unable to return you to <site name>"
My understanding, is you have to have Java installed to avoid that problem.

Report •

Related Solutions

#4
March 18, 2015 at 15:37:06
Thanks, but I don't want java installed.
I now installed and immediately uninstalled java hoping that this will fix it.
I'll see what happens in the next days.

Report •

#5
March 18, 2015 at 15:46:48
"I now installed and immediately uninstalled java hoping that this will fix it"

If your testing still finds the problem.

These tools probably do a better job.

Wise Program Uninstaller
http://www.softpedia.com/get/Tweak/...
http://www.freewarefiles.com/Wise-P...
http://www.freewarefiles.com/screen...
http://wisecleaner.com/wiseuninstal...

To remove old and redundant versions of the Java Runtime Environment:
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/JavaRa...
http://www.freewarefiles.com/screen...
http://singularlabs.com/software/ja...


Report •

#6
March 18, 2015 at 15:49:11
Another test.

Check ActiveX Filtering
http://i.imgur.com/Kh8zbjZ.gif


Report •

#7
March 18, 2015 at 15:54:37
If it needs Java then installing it then uninstalling it again is unlikely to help, but we shall see...

Not something I've run into but probably because I don't usually leave a website up for long periods. Have not seen it raised on this forum in the last 15 or so years. Presumably the computer had not hibernated.

Always pop back and let us know the outcome - thanks


Report •

#8
March 18, 2015 at 16:09:58
@Johnw: Thanks for the links. I could try them after my current install-uninstall test.

I put my pc into hibernate mode every night, so the problem may take days to appear, I am not sure.


Report •

#9
March 18, 2015 at 16:11:57
"I put my pc into hibernate mode every night"
Is it a laptop?

Report •

#10
March 18, 2015 at 16:14:13
No, it's a desktop.

Report •

#11
March 18, 2015 at 16:19:05
Do you know hibernation is for laptops.

How To: Enable Or Disable Hibernate Option In Windows 7
http://www.intowindows.com/how-to-e...


Report •

#12
March 18, 2015 at 16:23:32
Couple more links.

Windows 7 - Power Plan Settings - Change
http://www.sevenforums.com/tutorial...
Sleep and hibernation: frequently asked questions
http://windows.microsoft.com/en-US/...


Report •

#13
March 18, 2015 at 16:29:07
Thanks, but I use hibernation so as to be able to continue my work where I left it.

Report •

#14
March 19, 2015 at 14:06:08
"I use hibernation so as to be able to continue my work where I left it"

As stated, hibernation is a feature designed for mobile devices. It doesn't always play well on desktop machines. Try saving your work, then shutting the computer down at night.


Report •

#15
March 19, 2015 at 15:03:45
Thanks, but it works great for me since a lot of time.

Report •

#16
March 19, 2015 at 15:07:43
I think the point being made here is not about your preferred method of usage but more that the reported fault might be due to hibernation kicking in.

Always pop back and let us know the outcome - thanks


Report •

#17
March 19, 2015 at 15:13:06
I see no reason for that. I cannot see the connection between the two.

Report •

#18
March 19, 2015 at 15:52:13
Hibernate saves open documents to the disk, and then turns off the computer. Errors can occur in some software when the computer goes into the hibernate state.

The only way to prove / disprove whether hibernate is implicated in your issue is to try disabling it for a night and see if you still get the same problem.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#19
March 20, 2015 at 06:47:40
I don't think hibernation is the culprit, since the problem does not appear after resuming from hibernation (it appears at other times while the pc is working).
Thanks anyway

Report •

#20
March 20, 2015 at 09:20:53
Have you done IE Reset at some time in the past during the period you have had this issue?

Have you an alternative browser and if so does this do it?

Always pop back and let us know the outcome - thanks


Report •

#21
March 20, 2015 at 09:33:49
I didn't and don't want to reset IE.
The problem occurs only in IE.

As I wrote before, I installed and immediately uninstalled java hoping that this will fix it. I will wait and see if the problem reappers. If I have any news, I will let you know.
Thanks


Report •

#22
March 20, 2015 at 09:54:06
Yes I realise you don't want to do IE Reset from your original post, which is why I carefully phrased that question about the past.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#23
March 24, 2015 at 16:34:32
The problem appeared again. I think it happens when I open too many browser tabs and IE crashes?

Report •

Ask Question