Solved ie 11 opens then closes immediately

September 4, 2015 at 05:39:17
Specs: Windows 7
IE 11 opens and then closes immediately. The only way to open IE 11 is to right click on IE shortcut, select properties, then set to open minimized. Then click IE 11 on toolbar, and it opens. Setting IE 11 to Normal or Maximized causes IE 11 to open then immediately close. I have removed then re-installed IE 11, ran malewarebytes and ccleaner but IE 11 still has the same problem. I turned off GP rendering. I am out of ideas, does anyone have any other methods to try?

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#1
September 4, 2015 at 07:10:54
✔ Best Answer
Run CCleaner-Slim or CCleaner-Portable & remove everything it finds, then try IE11 again. If that doesn't do it, go to Internet Options > Advanced tab, then click the reset button located near the bottom.

https://www.piriform.com/ccleaner/b...


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#2
September 4, 2015 at 07:25:29
If you are still in trouble after the above suggestions run these two freebies in the order given:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

They are focussed towards finding and fixing browser malware (that MalwareBytes and Antivirus programs can miss).

If they find anything let us know if it helps the problem and copy/paste the logs on here.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#3
September 4, 2015 at 07:34:26
Ok, will do next week, as the user is busy all day and I won't be able to remote to the computer...LOL, typical.

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#4
September 10, 2015 at 11:29:29
Thank you, amazingly, CCleaner-Slim did the trick. Thank you all for responding and assisting!!

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#5
September 10, 2015 at 14:46:07
Good to hear - thanks for the feedback.

Always pop back and let us know the outcome - thanks


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