Solved Icons turn into properties when double clicked.. and more

September 10, 2013 at 01:03:05
Specs: Windows 7
Hello. My Dell XPS M1330 (an ancient machine, i know) have some problems and I'm hoping someone can help.
It started around 2 weeks ago. If I left my laptop idle, and when i got back to it, and double clicked on any files, folders, or anything on the desktop, they won't open. Instead it showed the properties of the item (which we usually had to right click before we can access it. )
If I was working on a Word document, i wouldn't be able to type anything. A click of the mouse on the page will open the research window, the keyboard aren't responsive unless i press the key of corresponding command, for example, F for opening the file tab, I for insert, R for reference and so on. Sometimes when I restart, the problems goes away, sometimes it doesn't.
I tried full scan with antivirus&malware, found some PUP optional Opencandy and some Backdoor.Rbot, but I quarantined and deleted them. The problem came back after a few days. I thought it was a memory problem, so I did disk analysing and defrag, and disk check, and scan for error. Still the problem came back. This morning i reformat the hard disk. After leaving my laptop for about 15 minutes it happened again. I restarted it and so far it has repeat twice. I do not know what is the trigger and sometimes it happened right after restart too. What seems to be the problem and what I can do to fix it?

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✔ Best Answer
September 10, 2013 at 16:23:56
Turn the computer off and give each key several firm taps (particularly the Alt key). Sometimes that unsticks them.

Always pop back and let us know the outcome - thanks



#1
September 10, 2013 at 04:22:07
Hi freilieu,

Check if the problem persist in Safe Mode. Restart the system and tap F8 for advance boot options. Select Safe Mode and hit enter.

If the problem does not persist in safe mode, create a new user account. Refer to the link mentioned below to create a new user profile:

http://dell.to/1883wi1

Thanks & Regards
Manshu S
#iworkfordell

message edited by DellManshuS


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#2
September 10, 2013 at 05:43:03
Hello Manshu S,

Thank you for the reply.
The problem persists in safe mode.
I have a theory-that this laptop gets overheat and messes with the input method.
It is as if the access keys start up without trigger. the keyboard shortcuts and access keys were all underlined as well.

message edited by freilieu


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#3
September 10, 2013 at 11:40:05
Hi freilieu,

Please refer to the link mentioned below as it may have some useful information for you:

http://dell.to/ZRGrYi

Thanks & Regards
Manshu S
#iworkfordell


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Related Solutions

#4
September 10, 2013 at 11:51:52
Sounds like one of the Alt keys is sticking. You might need to take it to a laptop repair shop and have them replace the keyboard.

How To Ask Questions The Smart Way


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#5
September 10, 2013 at 16:23:56
✔ Best Answer
Turn the computer off and give each key several firm taps (particularly the Alt key). Sometimes that unsticks them.

Always pop back and let us know the outcome - thanks


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#6
September 10, 2013 at 16:54:39
I do have a bit of a problem with my comma key... but i thought it was the rubber thingy underneath. Hoping that it's not the whole keyboard.

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#7
September 10, 2013 at 17:58:31
On the bright side, laptop keyboards cost $20-ish. It's the installation that costs.

How To Ask Questions The Smart Way


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#8
September 10, 2013 at 19:15:58
@Razor 2.3 Yes, I guess so. :)

Anyway last night when I was doing my assignment the problems happened again.
Out of frustration I hit the ctrl keys, the alt keys and the windows logo key a few times randomly, hoping that if they got stuck I've unstuck them.
Not sure if it's overheating problem, but I cleaned the fan a bit and opened the fan-cover-plate-thingy underneath while I work, for more ventilation.
So far the problems haven't repeated. Not sure which of those things I did, if any, helped. Hopefully they're gone for good, though.

Thank you everyone for your help, I really appreciate it.


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#9
September 11, 2013 at 07:57:52
Hi freilieu,

Let us know if the problem comes up again. We will try troubleshooting it further.

Thanks & Regards
Manshu S
#iworkfordell


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#10
September 11, 2013 at 08:47:04
Someone else did the key bashing recently and it worked for them so my "guess" is that what did it. Not sure how long it will last tho if it was the keyboard playing up.

Always pop back and let us know the outcome - thanks


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#11
September 11, 2013 at 19:22:36
If the keyboard's the problem, then buying a USB keyboard would "solve" the problem right?
*sigh* It seems that I reformatted my hard disk for nothing.

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#12
September 11, 2013 at 20:24:15
It might. Tapping the Alt keys on the USB keyboard might convince Windows to ignore the stuck Alt key on the laptop.

How To Ask Questions The Smart Way


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#13
September 11, 2013 at 21:47:19
I can now confirm that these problems are indeed caused by Alt key(s), most probably the one near the comma. Now when the problems happened, I would tap it a few times and I can get things to work again. It's not a solution per se, but it would have to do until I get a new laptop. I'm taking the problems as a sign that this beloved machine is ready to retire.

Once again, thank you everyone for the help! :D Hope this post can help others out there having the same trouble.


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#14
September 12, 2013 at 06:41:35
I've found you have to tap keys quite hard and many times for it to last longer but sooner or later you either take the keyboard to pieces and clean it (not easy on a laptop) or replace it. I've found the same process works for TV remotes and Calculators.

EDIT:
Edited in error - no change.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#15
September 12, 2013 at 07:10:26
Personally, I'd just pony up the $20 and replace the keyboard. There's even an instructional video about how to replace it: http://www.youtube.com/watch?v=ToAb...

How To Ask Questions The Smart Way


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#16
September 12, 2013 at 16:57:30
Sure, I would too, but the availability of the keyboard of this particular model in my country is the problem actually... But I guess I'll ask around.

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