I want to know how to get my SPLUS_.exe to work again on my

June 7, 2014 at 14:58:25
Specs: Windows 7
I cant get my SPLUS_UI.exe to work. How do i get it to work again ? Window 7 said they would notify me if a solution is available and that was over a month ago . I need an answer ASAP . Windows said " A problem caused the program to stop working correctly and that Windows would close the the program and notify me ." what should i do ?

message edited by EBONYZAMBIA


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#1
June 7, 2014 at 18:52:25
That message windows gave you was just a default 'we'll look into and get back to you' which likely means you'll never hear from them.

That file looks to be associated with something called 'AT&T Support Plus PC Maintenance Toolbox' you have installed. At this point you might want to uninstall and then reinstall that application. Make sure you have the latest version.

Or if it was previously working OK you could consider a system restore back to a date from before the problem started.

I found this:

http://www.herdprotect.com/splus_ui...

which says some AV and malware scanners detect it as malware. If you recently ran a scan it may have quarantined that file. You may need to check the logs of any scans you've run and see if that's the case.


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#2
June 7, 2014 at 19:01:23
Apparently, it's part of a program called AT&T Support Plus PC Maintenance Toolbox. AT&T would be where you would go for support.


Scheduled Task (Boot/Login)

SPLUS_UI.exe is automatically launched at startup through a scheduled task named RunSplusUI.

The world is full if rats, Republicans & Democrats.


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#3
June 8, 2014 at 06:09:54
thank you for the info DAVEINCAPS

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Related Solutions

#4
June 8, 2014 at 06:42:54
hey DAVEINCAPS ! I think an AT&T technician tried that ( uninstall / reinstall ) and my tool box still failed to work . Either he did'nt know what he was doing or .....i dont know if he even tried the system restore thing . I just got this laptop not to long ago and am still learning how to use it so i dont know to much about the where , why ,how and the what on computers .

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#5
June 8, 2014 at 06:57:34
guapo , I want to thank you for your input .I'm new to learning how to use a computer so if you can find out more info please let me know and if it's anyway possible that i can fix this problem myself - that would be GREAT . Plus because i'm a newbie , any info thats technical will have to be told to me step by step . Almost like one would teach a baby how to speak english instead of baby talk . LOL You think your'e up for that ?

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#6
June 8, 2014 at 08:04:08
Open Task Scheduler by clicking the Start button, clicking Control Panel, clicking System and Security, clicking Administrative Tools. This will give you the Task Scheduler screen. You are looking for a task named "RunSplusUI" by expanding out the appropriate folder top left. Most likely it is in a folder named AT&T. If you find it check to see if it shown as Disabled, in which case right click it and set it to Enabled.

You might be lucky but most likely it is corrupted. How long ago did this stop working? If it was recent then System Restore, already suggested, might fix it. You can get to System Restore by typing it in Search. You click the System Restore button, then Next, and choose a restore point before the issue came along. You will only lose system data that came along since such as Windows Updates (they'll again download later) or programs you have since installed.

Always pop back and let us know the outcome - thanks


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#7
June 8, 2014 at 20:08:48
If all else fails, since this computer is new to you, you can consider doing a factory restore. Most of the time that can be done from a restore partition on the hard drive. You may need to consult the manual for specific details. That will wipe out all your personal files and any software that was added by users so only do that as a last resort.

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#8
June 9, 2014 at 03:11:50
I know very little about antivirus ("AV") programs, but if Dave is
right that the file is detected as malware, and that happened in
your case, then a much better solution than doing a restore may
be to tell your AV program that the file is safe.

-- Jeff, in Minneapolis


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