I have genuine Windows 7, but get prompt stating not genuine

February 9, 2015 at 11:06:03
Specs: Windows 7
Called Microsoft. Sold me an antivirus product. Didn't help at all. Still can't download Windows updates. Still have prompt even though I provided Windows key. What prompted this? I deleted profiles in the registry in safe mode because I could not login to my computer. (categories don't apply to me???)

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February 9, 2015 at 12:15:17
If your copy of Windows is identified as not genuine look at the link below for some help with that.

What AV product did you buy from Microsoft? I am not aware of any they sell.

You have not provided enough information either. What version of Windows do you have.


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February 9, 2015 at 12:51:02
Windows7.(Look under my login, it's there!) Trend Micro Titanium Maximum Security for $89. No trouble with refund. Moderator edited my message. How very rude. Makes this post incorrect.

message edited by MariaD8255

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February 9, 2015 at 13:03:03
Sorry I missed your OS.

I wasn't aware MSoft had any relationship with Trend Micro. Try the link in #1 above.

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February 9, 2015 at 14:19:49
So you guys are trying to sell me products? My computer is 2 years old, purchased new, came with Windows 7 installed. I have the Windows product key. Had not been able to use computer due to "the group policy client service failed the log in. Access is denied." Found a solution on the internet that did not completely apply to me but it got me into regedit in safe mode. Deleted profile. Can use computer now but get new prompt stating Windows not genuine. Also, cannot install Windows updates.

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February 9, 2015 at 14:50:20
No we don't sell products. I don't know what you're basing that comment on.

While using regedit you must have removed some information that caused windows to think your version was not legit.

Try doing a system restore choosing a date from before you had the problem.

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February 9, 2015 at 16:01:30
With all of the problems that you have, if you purchased this machine with Windows 7 preinstalled, then you can do a Factory Restore which will return the machine to the way it was shipped from the factory. WARNING: This will wipe everything off your drive so back up your files to an external drive first. After a factory restore you will have to set it up all over again and get all of the Windows updates that you will be missing, and reinstall your programs including your antivirus program, but it will reverse all kinds of problems including the update issue, the client issue, and the Genuine Windows issue (though you will have to re-register it like you did when it was new).
For most problems I think that this might be a little bit drastic, but in your case, in the long run, it will be easier and free.

You have to be a little bit crazy to keep you from going insane.

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February 9, 2015 at 19:06:40
Called Microsoft. Sold me an antivirus product...Trend Micro Titanium Maximum Security for $89

Just to set the record straight, Microsoft does not endorse nor sell third party applications unless they owns the company that produce the products. Trendmicro.com is a competitor to Microsoft Security Essential application.


message edited by XpUser

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February 9, 2015 at 19:58:10
Where do you get the idea I was trying to sell you anything. Did you even look at the link I provided? It is to an article by Microsoft relating to your issue.

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February 9, 2015 at 20:39:07
The first two links were not helpful and seemed to indicate my Windows was not believed to be genuine. Also, products advertised.

message edited by MariaD8255

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February 9, 2015 at 21:01:23
What products were advertised on the link in #1 above? The answer is NONE. Are you even paying attention to what you are reading?

There isn't even a second link posted by anyone above so there couldn't be two sites that weren't helpful.

You absolutely did NOT buy Trend Micro from a legitimate Microsoft site.

Are you sure you are actually going to the linked sites and not being redirected?

The link I posted in #1 above is a Microsoft site explaining why you may be seeing the message you are getting.

How can you be so sure your copy of Windows is genuine?

If you modified your registry you probably have caused your problem.

Either perform a repair or re-install Windows.

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February 9, 2015 at 21:11:37
Maria, in the right column on this page click on 'my computing.net' and on the page that opens click 'setings'. Then on that page check 'Disable In-Text links and Most Ads on the site'. Then below the biography box click 'set/change'. That should stop whatever ads you're seeing.

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February 10, 2015 at 05:40:25
When I called to get refund, the phone was answered "Microsoft." My purchase was identified as coming from the Microsoft Store. Very misleading.

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February 10, 2015 at 05:41:22
I've only ever seen "the group policy client service failed the log in" message when there's a problem with a system communicating with the Domain and a user tries to login with a Domain account. I'd be curious to know what changed right before you were seeing this error. Deleting profile entries from Registry is not the fix for this problem. In general, removing/changing entries from the Registry can be iffy and cause serious issues if the wrong things are changed.

Regardless, I'm with the guys on this one. Back up your files and restore the system to factory settings. That seems the best way to handle this.

Maria, we're here to help. Please remember that. Thank you.

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February 10, 2015 at 07:52:14
re' 12 - Maria:

Are you sure you actually were calling a "genuine" Microsoft number? There are many very clever fake sites out there today; many will appear to all as the genuine item... Even post alleged CEO names etc. as part of the scam. I had a couple of emails allegedly from BT recently - requesting me to update my card details with them re' my broadband account... I don't have BT broadband!

There are genuine Microsoft phone numbers on the genuine MS support sites etc.; I wouldn't trust any not listed there, unless I got it from MS via one of "their" numbers...

Also as best I know... MS have no connection with Trend...; nor are they likely to suggest you use a Trend or any other antivirus package? MS have their own in-house package to the same end? The only exception to the latter being with XP as MS support for that OS has diminished significantly; although I think - for now - Security Essentials still updates for XP (if it's already installed); but cannot be downloaded/installed into XP afresh?

Overal It would appear you have been scammed in some way?

As already advised... save your personal files to external storage (dvd and/or an external hard drive); then either try a restore point to an earlier time; or a repair installation (you will need a windows CD for this); or worst case - a factory reset/restore...

Regardless of which way you go- first safeguard your personal files.

If you cannot access and save your files via the current installation (even in safe-mode) - post back. There are ways to do it - all free and perfectly safe.

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