I have a Gateway ZX6971

May 10, 2014 at 21:12:09
Specs: Windows 7
I have a Gateway ZX6971 All In One Touch Screen computer. It only beeps when I start it up...One long and 2 shorter beeps. I have power to my dvd drive and can open and close it...what is the deal. Gateway said they could fix it quickly for $150. Please help

message edited by Dabeaner


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#1
May 10, 2014 at 22:02:17
One long and two short indicates a problem with your video. Have you installed a video card or are you using on-board video? Have you changed any hardware recently?

If you're using a video card, with the power cord removed, remove the card and reinsert it to make sure it's got a good connection.


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#2
May 10, 2014 at 22:06:45
Everything is factory and never been opened. Should I open it and remove/reinstall the video card? Thanks for the response....Gateway said they could get me fixed right up for $150.....hate them guys...

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#3
May 10, 2014 at 22:59:18
If it's still under warranty (which I guess it's not) it's probably best to let them fix it.

I'm not familiar with that model but it doesn't seem to be a typical desktop that's relatively easy to open up. The video must be on-board meaning a new motherboard would be the likely fix. Maybe that's what Gateway expects and that's why they could quote you a price.

Someone may post in having more experience with that model but from what I'm seeing, getting it fixed for $150 may be the best you can do.


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#4
May 11, 2014 at 07:38:15
There is no video card, the graphics are built into the Core i3-2120 CPU.

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#5
May 12, 2014 at 08:42:51
Dabeaner,

It isn't clear to me if you are getting video after you hear the beeps or not. Please clarify.


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#6
May 12, 2014 at 09:28:15
Here is what happens...

I turn on the power and hear the initial beep to start up....then approximately 2-3 seconds later it starts a long beep with 2 short afterwards. The screen NEVER lights up in any capacity and I can open/close the CD/DVD drive at will....initially if you listen when you first start it up you can start to hear it read the hard drive but immediately defaults to the beeping


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#7
May 12, 2014 at 10:03:57
Did the computer work before and then one day started what you describe in #6?

Did you mess around with any settings just prior to this happening?


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#8
May 12, 2014 at 14:23:47
The computer started running very slowly and some things would stop responding. I went to the msconfig to see if somehow something was running causing me issues..there were none so I canceled my way out. It ended up hanging up and had to unplug to get to respond. Couldn't hard boot or anything. Would not respond to any command. I even tried F8 to enter bios prior to start up but nothing. Thanks for the help

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