Solved I can't access internet

Lenovo G460 laptop computer - 06779xu...
October 21, 2014 at 09:50:27
Specs: Win 7 Home Premium SP1 64 bit, 2.16/3G
I can access my network, but can't access the internet wired or wirelessly. Device manager indicates all network adapters are working properly. On LAN status page: IPv4 internet - IPv6 no internet - Also there is Sent and Received Activity visible - NetBios over TcPip enabled -

Under Status Details: IPv4 was assigned IP Address, Subnet, Gateway Address, and DNS #'s
IPv6 has none of the above assigned

I disabled, restarted, enabled both IPv4 and IPv6 - didn't help.

Any suggestions appreciated!

vandal67


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✔ Best Answer
October 22, 2014 at 18:09:40
I found the answer that solved my internet connection problem!

Method 1 – Reset TCP/IP Stack

You can try to reset the TCP/IP stack in Windows to possible repair the Internet connection if it is corrupted. Go to Start, Run and type in CMD. Type the following commands:

netsh int ip reset reset.log

netsh winsock reset catalog

Reboot your computer and see if the Internet connection works. If you have more serious problems with Winsock, read my post from OTT on how to repair Winsock errors in Windows.


Thanks to all who responded and gave input!

vandal67



#1
October 21, 2014 at 10:07:31
Is the problem you have no internet connection or the web pages are not displaying. Maybe/maybe not your case, but one thing to check is that a malware program has not put a proxy or proxy script in the browser. If there is a proxy you should uncheck it.

Internet explorer, click tools, internet options, connections tab, at the bottom.....lan settings, make sure sure there is no proxy.

When you go to a command prompt type cmd in the search box and hit enter, brings up a black dos window. type ipconfig hit enter and what does it say your IP addy, subnet and default gateway are. I assume since you have wifi this is a router or modem/router combo that you normally connect with.

To err is human but to really screw things up, you need a computer!


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#2
October 21, 2014 at 11:14:57
The home internet page can be seen, but when I do a search, message says unable to connect to the internet. I checked, and there is no proxy server.

Windows IP Configuration


Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Link-local IPv6 Address . . . . . : fe80::5d50:7d93:e102:ab63%11
IPv4 Address. . . . . . . . . . . : 192.168.0.117
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1

Tunnel adapter isatap.{AF23DC7D-1D5A-4032-BBD2-176B1AC52278}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:3c8f:2010:3f57:ff8a
Link-local IPv6 Address . . . . . : fe80::3c8f:2010:3f57:ff8a%14
Default Gateway . . . . . . . . . : ::

C:\Users\Student>

vandal67


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#3
October 21, 2014 at 11:28:14
How about a little background.....turn it on one day it didnt work, by anything new, anything change? Change anti virus, anything?

You should both ip 4 and 6 checked.
Are the adapters both set to obtain an IP address automatically and DNS automatically?

Is this a school computer connected to the schools network?

To err is human but to really screw things up, you need a computer!


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Related Solutions

#4
October 21, 2014 at 17:11:39
It is a school computer which can access the network wired and/or wirelessly. Relatively new Lenovo laptop, Windows 7. It, along with others like it, were set up in teachers' rooms and could access the internet at that time. Nothing new added to my knowledge. Teachers don't have access to Admin accounts. Both adapters set for DHCP.

vandal67


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#5
October 21, 2014 at 18:17:11
The very fist thing I would do would be to reset (unplug, wait 30 seconds or more, plug in again) both the router and the modem. Give both a chance to fully boot up which may take a minute to a couple of minutes. This solves 80% of mysterious internet issues when there is no other apparent reason so I will always try this first.

You have to be a little bit crazy to keep you from going insane.


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#6
October 21, 2014 at 19:16:26
Can you ping the DNS sever(s)?
"ipconfig /all" should display the complete DHCP configuration for the active network adapter

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#7
October 21, 2014 at 20:06:00
I can ping the server.

vandal67


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#8
October 22, 2014 at 02:07:07
Is your email client (outlook?) able to read from the mail server?
You get incoming mail?

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#9
October 22, 2014 at 18:09:40
✔ Best Answer
I found the answer that solved my internet connection problem!

Method 1 – Reset TCP/IP Stack

You can try to reset the TCP/IP stack in Windows to possible repair the Internet connection if it is corrupted. Go to Start, Run and type in CMD. Type the following commands:

netsh int ip reset reset.log

netsh winsock reset catalog

Reboot your computer and see if the Internet connection works. If you have more serious problems with Winsock, read my post from OTT on how to repair Winsock errors in Windows.


Thanks to all who responded and gave input!

vandal67


Report •

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