Solved I cannot save as a pdf after scanning with HP

Microsoft Windows 7 professional - upgra...
August 4, 2011 at 18:00:58
Specs: Windows 7, Quad Core i7 12 giggs

I have an HP 2710 All in one Photsmart printer, fax and sanner. I scanned documents but I cannot Save as a .pdf. I tried installing the software that came with the printer but it is not compatible with Windows 7 64bit. I went to to try and download the updated drivers but a message read that I already have the updated drivers in Win7. I tried downloading the utility that was on their site but it too gave me the same message. Does anyone know why Win 7 doesn't have the option to save as a .pdf? It scans fine as a .jpeg but I prefer to save .pdf.


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August 5, 2011 at 00:00:23
✔ Best Answer
pdf is a format that is licensed by Adobe and, as such they are fairly protective of how it is used. You can export to pdf from within Microsoft Office, but not from within Windows itself.

Anyway, first, are you sure that the printer software from HP can output to pdf - I know Epsonscan can, but I didn't think HP software did. You can get around the problem of HP telling you that you already have the software installed by manually choosing the make/model of your printer and selecting the 64bit version, rather than using HP's 'find my printer' utility. - if it's listed then it's available.

As an alternative you can use one of the free pdf creators - I use 'Cutepdf' which just adds itself to the printer list. It does mean that you would have to save the scan in whatever format HP lets you and then 'print' it to pdf afterwards, but it's an option.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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August 5, 2011 at 13:48:53
OpenOffice should be able to save some formats as a pdf. Not all scanned documents can be converted to text without an OCR program.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.

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August 5, 2011 at 14:23:10
run your software in administrator mode and then compatibility mode, that should work...I run all my XP progs on windows 7 that way and they work great.
I have never had any success with open office...just junky freeware as far as I can see.

Some HELP in posting on plus free progs and instructions Cheers

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August 8, 2011 at 15:42:13

Sorry for the late reply.

XpUser4Real, I am logged in as administrator but I can't get the softwaren to install. Should I create another user and try logging on?

Thanks to the replies! I downloaded CutePDF and this is ok but I would love to install the software that came with the printer so that I can scan from the printer and save as a pdf.

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August 8, 2011 at 15:48:23
NO, you are not understanding me...right click on the installation and click on run as administrator, then right click on it once again and then click on compatibility mode.

Some HELP in posting on plus free progs and instructions Cheers

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August 8, 2011 at 16:48:06

When I right click on the D drive where the installation CD is, I don't have an option that says run as administrator. Am I missing a step?

The options to select are:

Install or run program from your media

Open AutoPlay


Open in new window

Share with

Burn to disc





Create shortcut


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August 8, 2011 at 16:56:02
Also, I may not have been clear. I cannot even get the software to install. When I try, I get am message that says it is not compatible and then the installation aborts.

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