I am able to logon to my bank account on one

January 6, 2011 at 05:57:05
Specs: Windows 7
I have a Win7 machine that I recently purchased (6 mnth) I was able to logon to my bank account, but yesterday it did not accept the password, I requested a new pin number, which I entered, and get message that pin does not match.
I am able to login into my WinXP machine with no problem....

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January 6, 2011 at 06:13:47
Something must be different. Are you auto saving anything on either computer? If so, IMO that is not a good idea.

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January 6, 2011 at 06:54:03
both machines have allowed me to access the account, until yesterday when I experienced this problem in Win7. What is IMO?

I suspect a virus hijacked and made a change in Win7. I experienced this on another WinXp machine, which I had to format the hard drive and install everthing from scratch. Could this be?

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January 6, 2011 at 07:07:48
IMO = In My Opinion.

I suppose it could be a nasty of some sort. I would first try fixing things through the bank. The fact that you are using two different computers to access the account may have something to do with the problem.

I have found that every bank has a different method of security for online accounts. I have had all kinds of issues. Adding a account at two different banks caused the log in to stop working. The only fix was the change the user name and password. Both have a policy that any change in the log in requires a new password.

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January 6, 2011 at 12:35:19
Thanks for the info...I sure hope I do not have to rebuild the Win7 machine..I don't have any cd's to re-install..

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January 6, 2011 at 12:44:37
Just call tech support for online banking at the bank.

In the meantime why don't you have any disks?

If you bought a new computer with Windows 7 pre-installed you should have either gotten a restore set or have the ability to make a set yourself from a hidden partition on the hard drive. Read your manual to learn how to make the restore disks.

You can also make a full or partial backup using the tools included in Windows 7. Look at the help files in Windows to learn how.

Or if you want, go to Control Panel> Backup and Restore.

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January 6, 2011 at 14:25:33
It is most likely as they are saying. My bank can for sure tell which computer I used to make any transaction. They recently made changes on their banking website; on login I was asked security questions when I tried to login. To make a SSL connection (secure socket layer, you see https://) they absolutely negotiate things like "what is the mac address of this computer, the operating system, etc etc....their is alot involved in the handshaking to ensure security. So if you normally login using one computer, the systems usually will want verification if they see you are logging in from a new/different computer. Take it to the bank;) Now a non-matching PIN is different. Maybe you are confusing your online log in password and your banking card pin. As has been mentioned, a call to your banks online branch should solve this. My bank is polite enough... the first time I used my laptop instead of my main unit......"We noticed you are logging in from a different terminal" it read....."please answer a few security questions".....now all is good on either.

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January 6, 2011 at 14:35:27
That sounds easy enough, however if i make a copy on the hardrive, i won't have anything after i format! probably put the restore on an external drive will work...also what about the boot sector?....I'll call HP, and see if they send me the WIn7 cd...

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January 6, 2011 at 14:42:31
I would be calling the bank first..........and not wiping anything until you have a cause of problem. they may well be able to get you logged in...if they can't then think of other things....

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January 6, 2011 at 19:45:06
You don't need to re-install Windows. You do need to make a set of disks that you can use to re-install Windows after the hard drive dies. In the meantime you can perform a factory restore by accessing the restore partition. Look at the link below to learn how to do both.

To answer your other question. An image of yur hard drive will allow you to use that image to restore the computer to the same exact state it was in when the image was made.

In many ways that is even better than a factory restore because it saves all the added programs and your settings and your personal files.

So to recap. First you learn how to make a restore set of disk for your HP computer. Then after you do that you learn how to make a backup image of your hard drive using the tools in Windows 7.


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