Solved HP PSC 1315 AIO Printer not installing correctly in Win 7

May 16, 2014 at 23:27:46
Specs: Windows 7, 4 gb
I have a HP PSC 1315 and I am having problems installing the drivers. I am using Windows 7 Ultimate ( 64 bit ).

In the middle of installing everything seems ok until the point where it tell me to connect the printer.
It seems as it does not recognize the device and it says "click next if you cannot connect". When I click on "next" after a few seconds the setup program just exits. The printer DOES appear in
"devices and printers" and I can print a test sheet and other things but there is no other software installed ( HP Director, Image Zone and Document Viewer ).

I tired uninstalling the printer and to make sure of a "clean" install, removing all references to HP ( the printer is the only HP device I have ) from the registry as well as left over files, and then reinstalling but to no avail.

Any suggestions would be most appreciated.


See More: HP PSC 1315 AIO Printer not installing correctly in Win 7

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#1
May 17, 2014 at 04:27:34
✔ Best Answer
Are you using the install CD?
Try downloading the driver and other software from HP's website and make sure you get the W7 64bit version. HP usually offers the drivers and other printer software separately but on this one it appears to be a complete software package:
http://h10025.www1.hp.com/ewfrf/wc/...
Unplug the printer cable before you begin and try it from latest release of the software. If you have it, try another printer cable (USB?) in case the problem is with the cable.
Try restarting the machine, it is often that a restart will make a funny behavior go away after restarting since all Windows files are reloaded fresh without accumulated errors.
Try running Malwarebytes to make sure there is not any malware causing your problems.
If these do not help, you might consider contacting HP, especially if it is under warranty.

You have to be a little bit crazy to keep you from going insane.


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#2
May 17, 2014 at 06:01:44
i was using the install cd yes but after downloading and user the 64 bit driver for Win 7 the problem seems to have corrected itself. Thanks

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#3
May 17, 2014 at 20:58:28
You are quite welcome. Thanks for getting back to us.

You have to be a little bit crazy to keep you from going insane.


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