Solved HP Pavilion Notebook Problem - Keeps Crashing

Micro-star international Microstar gx660...
September 24, 2015 at 12:01:20
Specs: Windows 7 Home Premium 64-bit, Intel Core i7 / 8GB
Hello all,

My sister's HP Notebook has a problem, and I haven't got a clue.

I ran the hardware test in BIOS and everything passed without problems.

Video of problem: https://vid.me/IF3I

As soon as the password is entered, the above happens.

Would really appreciate your help with this. Thank you!


See More: HP Pavilion Notebook Problem - Keeps Crashing

Report •

#1
September 24, 2015 at 12:47:51
✔ Best Answer
I had the same problem with a computer I was working on. It turned out to be a Norton shell extension that was crashing explorer.exe. So at the login screen, at the bottom right there is the power control icon, reboot the computer but hold the shift key, this will bring you to the recovery console, go to troubleshoot, then startup options. Start the computer in safe mode and remove Norton.

Report •

#2
September 24, 2015 at 13:13:07
You Sir, are a legend. Thank you very much. You were absolutely right, it was bloody Norton. I followed your instructions and now it works. What's a good alternative to Norton?

Report •

#3
September 24, 2015 at 13:18:24
Avast is a good free AV that I like. Glad everything worked out for you.

Report •

Related Solutions

#4
September 24, 2015 at 13:23:09
Thanks again for your help Gretti, much appreciated!

Report •

#5
September 26, 2015 at 04:45:03
Sorry for the delay. May I know which Norton product are you running?
Let us know we'll check.

Praveen
Norton Support.


Report •

#6
December 26, 2015 at 15:51:23
Hello, very sorry for the late reply, I just saw it.

The laptop was running Norton 360.


Report •

Ask Question