HP Desktop Win7 Recovery DVD creation issue

September 28, 2011 at 10:13:10
Specs: Windows 7, 3.0 Ghz 5 GB
I have an HP desktop. I had an issue creating recovery disk. I called HP and told them I had the issue and I told them I was going to updrade to a bigger harddrive and needed to order disk.
This is there exact words. "Our recovery disk will only work on HP drives,You will need to order a retail version of the OS if you want to reinstall.
How can this be true? Is this legal? I already have a licensee for Win 7 home premium so why should I buy a retail OS? Yes a clean install from a retail version may be better than the HP recovery disk but thats not what I am askign about I know it will. I just don't want to fork out money for an OS when I already have one. Yes I can download an OEM version and use the legal key I have or borrow a disk and use the legal key but thats not what I am asking. Has anyone heard of this from HP? I do not see how this can be legal for them to do.

Thanks

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#1
September 28, 2011 at 13:01:36
There's no such thing as an HP hard drive. They don't manufacture them, they buy bulk lots from manufacturers. A set of their recovery disks will work on any hard drive. They're full of it. I don't know if it's a legal issue, but go right to the top. Speak to a supervisor.

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#2
September 28, 2011 at 16:48:28
I spoke to a supervisor and they said the same. They are tfull of it and you are correct. I spoke to a case manager and they said the same and asked for the case managers supervisor and they said their supervisor did not take call's and I told them they were full of it. This all came about when I had an issue and a box they sent was for me to send my desktop back under warranty repair a week for the warranty expired. The box was delivered to the wrong house. They agreed to send another harddrive and it was defective. Now they want $299.00 just to have the system checked. The orignal drive turned out to be ok after all I just get an error if I use the recovery disk so I have to make a backup image with true image.

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#3
September 29, 2011 at 08:23:55
I'm glad I don't use brand name computers. Sounds like HP sucks just like the rest of them:))

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#4
September 29, 2011 at 12:19:35
Dell is the good one because they send a real OS Disk it just has their logo and the OS will only activate on their systems. The only reason I bought this one is I got it cheap from my brother in law and it still had the warranty and still has a warranty thru Wal-Martb I just found that out.

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#5
September 29, 2011 at 13:50:12
It is possible that the software is tied to parts of the system and that could be the drive. The drive has a small area of memory they could have used to hide info.

It could be that they hide data or a special partition or special format on their drives. As above the drive is not special but how they use it may be. All of it can be bypassed.

In any case you need to do a few things. One is to learn how if possible to create a dvd or dvd set.

Then you should purchase a drive that has a way to clone drives. Almost all drive companies offer that software. It works in almost all cases so don't worry.

It is also a good idea to create a complete system backup using W7 backup to a usb external drive. That way it can for sure be re-created.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#6
September 29, 2011 at 20:06:11
Jefro ,
What you said is what I almost said but could not get it worded like you. A friend of mine just showed me this tonight. He bought a new drive and used their (HP’s) recovery DVD's on a new drive from best buy. We did this as a project and can now prove HP wrong. I know if I wipe the whole drive the original and use the recovery disc it will reimage the recovery partition then eject the disk and then restore the drive after it rebuilds the recovery. So basically if the recovery partition is there and you use the recovery DVD I am not too sure what it does. But a new drive from a retail store it will reimage the recovery partition then restore the computer. It seems the HP techs do not fully understand this is the way it's done. It took longer on a new drive or the zeroed original to get it set back up. And the thing with HP putting a small area of memory if someone zero's the drive it wipes the area of memory or it should. But we did what I wanted to know so I guess HP was just trying to get me to buy a retail version from them. If I was going to buy a new drive and a retail version I would get an OEM OS along with the hard drive from Tiger Direct it would be cheaper.

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#7
October 1, 2011 at 08:52:24
ha ha read this.
http://h10025.www1.hp.com/ewfrf/wc/...

It saids on their own site you can use the recovery disk on a new bigger drive. Does not say anything about HP or non HP drive.

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#8
October 1, 2011 at 18:11:27
There is no reason you cannot use the recovery disk to load on any new drive.
Your working system can also be transferred to the new drive as-is with the drive copy software the new drive manufacturer offers free of charge (if the final partition is only the size of the original drive then expand it from Disk Manager).

HP like most manufacturers do not employ real techs, then find people who are generally good with computers and give them a BIG FAT book that they have to look up any issue in and they just read you what is said in the book, which is why they each told you the same thing since it is what someone typed it on the page. They will not pay enough to keep someone who really knows what they are talking about.

You have to be a little bit crazy to keep you from going insane.


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#9
October 1, 2011 at 18:19:21
Sounds like I could work for HP. I am no expert by no means but I know alot from reading this and other forums and from google. I have asked HP things before that I knew and they gave a total different answer. It is no big deal now I know now I can use the recovery on a new bigger drive. Maybe they said HP drives wanting me to buy either an OS from them or one of the drives they jack the price up and sell.

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