Solved hp 8710w windows 7 freezes all the time

September 9, 2011 at 16:30:35
Specs: Windows 7 Ultimate 64-bit SP1, Intel Core 2 Duo T9500 2.6GHz / 8 GB
After boot up, when using mouse to open or close a window, such as ctl panel, the mouse and screen freeze. Have to hard boot as nothing works. System I have:
HP 8710w
8 GB RAM (brand Crucial 2x4)
512GB SSD HDD (Crucial M4)
Nvidia FX3600M

Before Warranty expired, already had HP replace the: motherboard, video screen, vid card, keyboard. Nothing seems to work.


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✔ Best Answer
September 10, 2011 at 20:04:04
Most brand name memory is lifetime warrantied.

I notice you list: "512GB SSD HDD (Crucial M4)" and I assume that your system did not come with a SSD drive, but it is possible that your motherboard or BIOS does not support SSD drives. Though Windows apparently loaded (or you made a clone of your old drive) and it appears to be generally working, your problems can STILL be from this incompatibility. Only the latest motherboards are supporting SSD drives natively and the others are hit or miss. You probably can ask HP if they are supporting them on your system.

You may not be able to use disk check on an SSD drive but Crucial may have a utility to test it for errors or other problems.

You have to be a little bit crazy to keep you from going insane.



#1
September 9, 2011 at 17:15:13
have you tried running the ram test in win 7. Type memory diagnostic in search box and it should show up, never hurts to check ram when flukey things happen.

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#2
September 9, 2011 at 19:05:10
OR run Memtest86 outside Windows.

You have to be a little bit crazy to keep you from going insane.


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#3
September 9, 2011 at 20:04:20
Yes, have done that. the ram is also brand new - installed last week.

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Related Solutions

#4
September 10, 2011 at 01:54:50
disk check and check for damaged sectors.

also try only 1 stick of ram in each slot, this will help check for a damaged stick or damaged slot. new ram is ajuat as prone to damage as old ram in my experience.

if it was so bad in the beginning you would have been better off demanding a replacement...

i hate computers!
but cant help myself....


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#5
September 10, 2011 at 20:04:04
✔ Best Answer
Most brand name memory is lifetime warrantied.

I notice you list: "512GB SSD HDD (Crucial M4)" and I assume that your system did not come with a SSD drive, but it is possible that your motherboard or BIOS does not support SSD drives. Though Windows apparently loaded (or you made a clone of your old drive) and it appears to be generally working, your problems can STILL be from this incompatibility. Only the latest motherboards are supporting SSD drives natively and the others are hit or miss. You probably can ask HP if they are supporting them on your system.

You may not be able to use disk check on an SSD drive but Crucial may have a utility to test it for errors or other problems.

You have to be a little bit crazy to keep you from going insane.


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#6
September 11, 2011 at 00:39:57
Fingers- I think you may be right. This started after I installed the SSD. The thing is, I purchased the one that Crucial listed as compatible.
I will reinstall the old HDD and see if theat works.
Thanks, I didn't think of that. Too bad I paid $975 for the SSD. Rats! Might be a tough lesson to learn.

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#7
September 16, 2011 at 18:21:41
Fingers: You were correct. I re-instaleld the SATAII Hitachi 7200 drive and the computer works as normal again. On the HP site, they list the 8710w as being able to support SSD HDD as they have the Intel Matrx Storage Manager as a download which they say would install drivers or support for the SSD. I have downloaded, but cannot install as the error states "this computer does not meet the minimum requirements", but the only requirement listed is to have one of the Windows 7 os's installed (I have win 7 64-bit Ultimate). So the SSD drive is not at fault. Any ideas of how to get this installed? There is no option in Bios to adjust SATA - ony enable/disable native mode.
Thanks.

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