hp 4400, can print test page, but not web pages

November 1, 2012 at 09:40:15
Specs: Windows 7, 4 GIg
message is internal error....but diagnostics all show green and ready. I reinstalled, no change.

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#1
November 1, 2012 at 15:00:04
... and you have provided the helpers here with absolutely no information regarding your system or what processes you were involved in when this occurred.

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#2
November 2, 2012 at 05:52:32
Try printing a saved file or type a Word or Wordpad document. If these are not printing, give us more information to go on. If it prints but your browser is not printing, try another browser like Firefox or Chrome and see if that works. If it does then the problem is with your browser. Try cleaning out your browser (History, Cookies, Temp Internet Files, etc.) or resetting/reinstalling it.

You have to be a little bit crazy to keep you from going insane.
---- Save Big Bird -----


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#3
November 3, 2012 at 21:19:47
Ok, back to this problem. Sorry about the lack of information before. My OS is Win7,64bit. I have by now uninstalled and reinstalled IE9. I have removed and reinstalled the driver for the HP4435 all in one deskjet printer. I can print from any source, email, doc/s, pictures, etc in Google Chrome, but not at all from Internet Explorer.9. Now, it the script error that I'm getting. Before , it was an internal error has occured. I'm at a loss as to what to do next. Maybe its a 64/32 bit problem, I just don't know. I did run Preinter trouble shooter from Microsoft, no change. . Any further help is appreciated. .

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#4
November 4, 2012 at 03:57:59
Since you have Windows 7 64 bit then you have two versions of Internet Explorer, a 32bit version and a 64bit version. You may have both icons on your desktop or you may only have one version. Both versions are under Start>All Programs. Since Microsoft introduced Windows 7/IE9 the 64bit version of Internet Explorer has had a few issues, primarily with web page compatibility and embedded video, but this just might be one of those problems also. If you are using the 64bit version, try the 32bit version and see if that works for your printing. Personally I use FireFox much more than Internet Explorer.

Manually run Windows Update and install all recommended updates. Then make it scan again for additional updates. If there are no more recommended updates, then look at the optional updates for anything that pertains to problems with Internet Explorer or Printing, check those off and install those as well.

Post back results.

You have to be a little bit crazy to keep you from going insane.
---- Save Big Bird -----


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#5
November 4, 2012 at 09:17:33
In addition to all the above information have you checked to verify the default printer is selected in IE9? Left click on File in the upper left corner. Then click print. You should see a box with the selected printer in it.

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