How to view corrupted Adobe Illustrator CS2 files?

May 5, 2015 at 11:59:46
Specs: Windows 7
My partner and I received new Win7 PCs. He installed Adobe Illustrator CS2 with no problems. After I installed it, when I try to Save in any format to anywhere, I get "An Unknown Error Has Occurred". Internet says it is either a corrupt preference file or bad installation due to an antivirus running (which it was at the time of install). First, I tried to delete the preferences file (Allprefs), then everything in the main preferences folder (C:\Users\Randy.UNITED\AppData\Roaming\Adobe\Adobe Illustrator CS2 Settings), without success. Then in uninstalled it and deleted any folder related to Illustrator. I then reinstalled it without the antivirus running, but still receiver the error. Maybe there is a folder I missed deleting?

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#1
May 5, 2015 at 21:44:43
Is the programme a genuine copy, if so you should address your query to the Adobe Help forum.

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