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Solved how to unhide files in recovery partition hp desktop

July 7, 2012 at 16:55:18
Specs: Windows 7, Intel i7 960 3.2GHz/9 GB ram
I wish to reinstall some software which came bundled on my HP 1080t desktop BUT the recovery manager program crashes with an error in muitransfer.dll I have the recovery disks from HP (4 disks plus a supplemental disk) but I do not want to do a complete reinstall--just some of the software. A chat with HP support was unsuccessful in solving my problem. If I could just find the software for the recovery manager itself so I could get it to open, then I can access the particular software installation files. OR if I could make the files on my D: drive visible I might be able to get those installation files myself. I am stuck and would appreciate any assist. TIA

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July 7, 2012 at 18:28:51
how to unhide files in recovery partition hp desktop

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July 7, 2012 at 20:16:30
I have clicked show hidden files in folder options and unclicked hide protected system files...but the individual files in the recovery partition (D:) are not visible in Explorer. When I check Properties for a folder (hp) where I had read the bundled software install files are shown, the read only is highlighted but the attributes for Hidden is checked and is greyed out so I can't uncheck the box. I probably am missing something staring me in the face, but I don't see it. Any other suggestions that I might try?

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July 8, 2012 at 11:07:49
✔ Best Answer
I don't know why you resist a reload. You may need to do it and test it sometime. Sounds like there is already some problem and it need to get figured out.

You can if you want make a backup of you system to a usb or network drive. Then do a clean install from the disks. Then add back in your personal data. Be sure you get a good security suite on it and all updates before you move any data. Make and use only a standard user account at all times. Make a strong password on the admin account and use runas when needed.

Hang up and live.

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July 8, 2012 at 14:52:23
You misunderstand your recovery partition, it is NOT a Windows installer and a bunch of program installers but an image of what your hard drive should look like when it was new plus the bootable files needed to launch the recovery console which mainly just has the ability to wipe the hard drive and begin the reimaging your hard drive to the compressed image that is stored there. It may also have some other repair options, but it is not capable of reinstalling individual programs.

Either do a complete reload as jefro recommends or find alternatives for those programs you are missing.

If the programs are still there but recently stopped working, there are other possibilities that MAY be able to help like trying System Restore to a prior date and/or running Malwarebytes to remove malware that may be interfering with the proper operation of those programs.

You have to be a little bit crazy to keep you from going insane.

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July 8, 2012 at 16:42:01
Thanks both to jefro and fingers for your assistance. It looks like I will probably do the complete restore. The reason that I was trying to just install some bundled software was from the information from the hp website here.
My main problem with doing that is the fact that the recovery manager itself crashes on opening so that I cannot get to the window shown on the above page--so I thought if the recovery manager had the ability to install 1 individual software program from the D: drive, then maybe I could do it myself. So I will do the backup and the complete reinstall. Thanks again for the advice you both offered me.

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July 9, 2012 at 05:24:23
Actually Fingers, HP uses a scripted install process from a windows PE boot environment to do the restore. While the windows media itself is an image file (WIM image), odds are that the actual application installers do exist on the recovery partition.

I have seen in the past a method for how to access it, but it is generally not necessary. Most applications HP preinstalls are actually placed in a folder on the system drive (probably C:) in a folder called SWSetup.

Finally, if the recovery manager isn't working, you may find it worth your while to go ahead and use the restore media anyways, as it will also correct whatever issue you are having with muitransfer.dll.

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