how to solve the issue of windows command process has stoped

Hewlett-packard /
July 8, 2016 at 21:34:30
Specs: windows 7, intel (R)core(TM)2 Quad CPU Q9400@2.66GHz 2.66GHz
I have a windows 7 ultimate system working perfectly until recently it started popping up windows command processor has stoped working.And it is affecting some of my softwares and installation files.Please I need help on how to fix this.thanks people.

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#1
July 8, 2016 at 21:50:39
It looks like your system has a virus.
Do you have an active antivirus/anti-malware scanner on your system?

Some expert here can point to the right tools.

Otherwise check some of the solutions from a google search:
https://www.google.com.ph/search?q=...


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#2
July 8, 2016 at 22:48:13
Thanks for the response. Please more help here.

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#3
July 10, 2016 at 11:24:57
Run these three freebies in the order given:

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "download" button rather than the "buy" button).
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste their logs on here.

Always pop back and let us know the outcome - thanks

message edited by Derek


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