How to reslove this error message

December 22, 2017 at 10:01:05
Specs: Windows 7, 3
Receive this error 0x00000000770F987B reference memory at 0x000000006513800C The required Data was not placed in memory because of an I/O error status of 0xc000009c after installing a new samsung monitor

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#1
December 22, 2017 at 15:11:18
Mostly that type of message indicates a hardware error. If it came along when you installed Samsung monitor, what happens if you uninstall it and go back to the previous monitor?

The reason for asking this is I want to make sure that this isn't some hardware fault that just happened to come along by coincidence when you installed the new monitor.

Always pop back and let us know the outcome - thanks


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#2
December 22, 2017 at 15:21:40
It "might" be a RAM issue too (which is of course hardware after a fashion).

You might try powering down the system entirely; remove power cord too from computer. As this system is presumably a desktop/tower system there's no laptop battery to remove... However if it is a laptop then remove that battery too...

Remove RAM sticks and clean edge connectors with soft pencil style eraser; wipe the edges clear of any fluff or eraser particles too (with a lintless soft cloth or even a kleenex type tissue). Re-insert RAM sticks one at a time; remove and re-insert again; remove again and re-sinsert and then leave inserted. Do the same with each stick.

Re-inserting/removing etc. each stick two/three time helps clean the insides of the RAM sockets. RAM connectors can either become slightly oxidised or generally less than clean and good conduction; and equally RAM can even become slightly dislodged/loose from/in their sockets, so removing and cleaning as previous ensures that when you do re-insert them all sticks are firmly in place?

Power up and see how things fare?

message edited by trvlr


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#3
December 22, 2017 at 15:54:53
Did you install any specific driver for the Samsung monitor?
Is the monitor connected to the Motherboard GPU or to an Extended GPU board?

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#4
December 22, 2017 at 17:14:12
STATUS_DEVICE_DATA_ERROR implies a failing HDD/SSD. Make sure you have backups of anything you care about. Then open an administrative command prompt and run the following (warning: will cause a reboot, and may cause hours of downtime):
ECHO y| CHKDSK C: /R /V
SHUTDOWN /R /T 180

It might not fix your problem, but it's better than allowing corruption to run rampant.

How To Ask Questions The Smart Way

message edited by Razor2.3


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