how to remove comercial from acer AM5811-E1142

December 10, 2014 at 10:17:28
Specs: Windows 7
how to remove commercial from acer AM5811-E1142 this commercial comes on when the computer is dormant

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#1
December 10, 2014 at 12:32:16
What is the commercial; was it there from the start ( since first you acquired the computer)?

Meanwhile run the following free utilities in this order:

malwarebytes (free version)

http://filehippo.com/download_malwa... (green "button" top right)

adwcleaner

http://www.bleepingcomputer.com/dow...

Junkware removal tool (JRT)

http://www.bleepingcomputer.com/dow...

JRT installs itself to the desktop with its own icon; run it from there.

Post back with the results; and if the pest persists hang about for more input. There are one or two pholks here who are well into dealing with such pests (more so than I).


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#2
December 10, 2014 at 14:08:57
If the commercial is coming on without you even opening a browser it is a fair indication that something has dug well in so you might need extra assistance. As given above, copy/paste all logs on here.

Always pop back and let us know the outcome - thanks


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#3
December 11, 2014 at 09:50:37
Since it comes on when the computer is dormant, is it possible it's just a screen saver? Go into your screen saver properties and change the picture to something else.

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#4
December 11, 2014 at 12:02:54
Ah.. well spotted Grasshopper... It may well be just something from the assorted screen saver pics/backgrounds...

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#5
December 11, 2014 at 14:02:12
Yeah, a possibility. A response to the first question at #1 should give a clue.

Always pop back and let us know the outcome - thanks


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