Solved How to get rid of error code

June 10, 2017 at 05:47:48
Specs: Windows 10
Every time I sign onto AOL I get a error code on my main information box....then when I click a link on a email page I get the error message:
Error code: EXCEPTION_ACCESS_VIOLATION. It will then not go to the page and I get a pop up box that is white with this information written within it.

I have run all the malware or antivirus programs and NOTHING is being picked up by these programs as a problem....it happens EVERY time I sign onto aol and try to click a link through emails to go to the web to valid web sites - I can be trying to go to HomeDepot,Com through the AOL browser and get this error code using the AOL Browser....

I am running a brand new HP laptop with windows 10 and have the problem with NOTHING but the AOL program. I keep my computers very clean I have never had malware or a virus.


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#1
June 10, 2017 at 06:16:12
"I am running a brand new HP laptop with windows 10 and have the problem with NOTHING but the AOL program"

Program or website? There's little reason to install AOL software anymore. But if that's what you did & that's what you want, uninstall it & then reinstall.

https://help.aol.com/articles/aol-d...

BTW, I suggest you take the time to uninstall all the crapware that came on your new HP. I guarantee it's loaded!

http://www.pcmag.com/article2/0,281...


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#2
June 10, 2017 at 06:47:29
I have uninstalled all the "crap ware" that came on this laptop I am not a beginner so I knew exactly what to go after when I got the computer. I have had aol for a bazillion years and I have had the newest edition installed on this computer for the last 4 months and never had a problem with it until 2 weeks ago.

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#3
June 10, 2017 at 07:31:18
✔ Best Answer
I guess you already tried uninstalling & reinstalling AOL & it didn't solve the problem?

I used AOL "a bazillion years" too, starting in the Win3.1 days when we all got inundated with AOL floppies & CDs in the mail, magazines, newspaper, etc. I still have an AOL email address but I won't touch their software, it's entirely unnecessary, not to mention it also qualifies as crapware.

HP is famous for including all sorts of bundled crapware/bloatware. Do you remember when WildTangent was considered malware/adware? Now it's included in all HP PCs. HP has a ton of their own crapware as well (Customer Participation Program, Software Update Service, Performance Advisor, etc, etc.)

See this: https://www.youtube.com/embed/Ojk_0...

Or as an alternative, download & install CCleaner-Slim & use it regularly to clear out the accumulated internet garbage:

https://www.piriform.com/ccleaner/b...

message edited by riider


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