Solved How to get files after complete USB failure?

August 7, 2011 at 07:44:04
Specs: Windows 7
My Win 7 desktop has stopped recognising all USB devices, even in 'safe mode'. Neither the mouse nor keyboard works, although I can use the keyboard F keys if I do so before Windows starts. It does not have a PS2 connection so I can't just try an old keyboard or mouse. I want to recover the files from the desktop hard drive. Is it possible to connect my laptop to the desktop via HDMI cable to download the files? Or is there anything else I can do?

See More: How to get files after complete USB failure?

Report •

#1
August 7, 2011 at 07:50:24
✔ Best Answer
Best option, IMHO, is to remove the hard drive and copy files to the laptop using a USB adapter for the drive. One like this should do the job.
http://www.newegg.com/Product/Produ...

Report •

#2
August 7, 2011 at 08:07:30
Thank you!

Report •

#3
August 7, 2011 at 11:00:07
I'd turn off all your computer stuff. Remove all usb devices. Be sure to remove ac from computer and then press power button a few times. Then attach only a known working keyboard or mouse to the system and test. Does it work?

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


Report •

Related Solutions

#4
August 7, 2011 at 12:34:05
Thanks Jefro, but no it doesn't... The keyboard and mouse function fine on other pc's. The keyboard works on this pc until windows loads, then the power to it shuts off (no 'caps' indicator LED etc.). None of the USB ports work on the pc. The screen works fine and shows the pointing arrow, but neither mouse nor keyboard can do anything.

I have powered down, unplugged and waited a minute or so several times, started in Safe Mode, changed the USB speed to 'Full' from 'Hi' in the 'DOS' setup, all to no avail.

I will take Modify.Hardware suggestion and buy a SATA hard drive reader. Hopefully I can recover the files from it.

Reading around the www this seems to be a fairly common issue, with no known cure.


Report •

#5
August 7, 2011 at 13:09:53
You appear to have a driver problem, try updating the drivers from the manufacturers website directly. If you need to 'drop' the downloads onto that hard drive on the other computer and then try opening them once you reattach the hard drive to the laptop. If this does not work, after you save your files do a full factory restore from your hard drive's recovery partition.

You have to be a little bit crazy to keep you from going insane.


Report •

#6
August 7, 2011 at 13:25:25

Report •

#7
August 7, 2011 at 13:44:11
Thanks for that - I'm off to buy a hard drive reader tomorrow...

Report •

Ask Question