How to fix black screen that sends to boot menu or bio setup

Toshiba Satellite a665-3dv12x laptop
December 27, 2017 at 17:17:50
Specs: Android
How to fix Toshiba satellite A665 stuck on black screen or keeps sending me to phoenix securecore setup . I tried to use the F8 trick and wouldnt work please help me get into my laptop

See More: How to fix black screen that sends to boot menu or bio setup

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#1
December 27, 2017 at 17:21:00
Check the BIOS to make sure the hard drive is being properly recognized; it may have died. Let us know what you find.

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#2
December 27, 2017 at 17:24:33
How can i check that?

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#3
December 27, 2017 at 18:33:06
You said when you boot the laptop it's sending you to the BIOS (phoenix securecore setup) so look to see if the hard drive is listed (or not). If it's not, it's probably fried & will have to be replaced.

Every BIOS menu is a little different. Here's an example showing the hard drive listed as connected to SATA Port 1: https://fud.community.services.supp...


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Related Solutions

#4
December 27, 2017 at 20:32:34
I dont see SATA all i see is total memory size

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#5
December 27, 2017 at 20:39:57
On the early BIOS set up screens you use the arrow keys to scroll through the options. Right and left bring you to different sections and up and down scrolls through the options. Avoid the enter button or you might make a change you do not understand. F keys are also important and include Save & Exit, Exit without changes, and more.

You have to be a little bit crazy to keep you from going insane.


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#6
December 28, 2017 at 13:30:26
"I dont see SATA all i see is total memory size"

Like I said, every BIOS is different. You will have to look at the other menu options using the arrows keys as stated above by Fingers.


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#7
December 29, 2017 at 05:07:22
I looked all around and still nothing maybe i dont have one? I recieved it from a friend that got another laptop.

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#8
December 29, 2017 at 09:35:06
Tell us what you do see.

You do see at least one screen similar to what riider linked,
don't you? With places to set the time and date? If so, what
else is there?

-- Jeff, in Minneapolis


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#9
December 30, 2017 at 01:16:45
I see something very similar ill start listing it.

System Time
System Date

Cpu Type
Cpu speed
Hdd/ssd
ODD

Total Memory size
System BIOS Size
EC Version

Language


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#10
December 30, 2017 at 01:34:49
What do you see under HDD/SSD??

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#11
December 30, 2017 at 17:00:43
It says

CPU SPEED 1.73GHz
HDD/SSD TOSHIBA MK5065GSXN
ODD Optiarc DVD RW
AD-7713H


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#12
December 30, 2017 at 20:29:59
" TOSHIBA MK5065GSXN" is your hard drive so it is recognized.
Do you see anything like "Boot Order" or just "Boot", if so then list the order they are in.
What is the operating system on this machine?

You have to be a little bit crazy to keep you from going insane.


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#13
December 31, 2017 at 00:02:04
Yes it says Boot

Boot

CD/DVD Optiarc DVD RW AD-7713H
FDD
HDD/SSD TOSHIBA MK5065GSXN
LAN

In that order


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#14
December 31, 2017 at 00:04:34
These are all of my options

Main, Security, Power Manager, Advanced, Boot, Exit .


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#15
December 31, 2017 at 01:48:31
Although the Hard-drive is recognized, it may be corrupt/damaged.

What OS was installed on the laptop? Windows XP, Vista, 7, 8?

This video shows how to do a recovery for windows 7 (if it works):
https://www.youtube.com/watch?v=de3...
More info on the Toshiba website:
https://support.toshiba.com/support...

If the recovery doesn't work:
Is there a license sticker on the bottom of the laptop?
If no recovery DVD is available for the OS installed, either download one or download the corresponding ISO.

message edited by sluc


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#16
December 31, 2017 at 05:47:30
Yes i tried it and now my screen is just black with a little dash blinking at the top left of the screen the warning sign didnt pop up like the video. But at times it does say booting where the dash is.

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#17
December 31, 2017 at 05:54:04
I dont see a  license sticker only the serial number sticker

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#18
December 31, 2017 at 07:45:57
The sticker might be under the battery.

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#19
December 31, 2017 at 08:00:26
What is it suppose to say?

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#20
December 31, 2017 at 14:58:09
It says you have an authentic copy of Windows, the version of Windows that you have, and your COA or key to activate it after it is reinstalled.
This is important. Without it you will have to contact the manufacture of the system to get a recovery DVD for your system that will not require you to reenter the key because it is already preactivated when installed. Depending on the manufacture, if you can prove ownership to them, and how long it has been, you may need to pay for it, or not be able to get it. If not available, you will have to pay for a licensed copy of Windows (not available for versions before Windows 7 right now, I think).

You can confirm that the hard drive is good or not by running Seatools from Seagate via a CD that you can burn and boot to. Run the short hard drive test (non-distructive).
https://www.seagate.com/support/dow...

If seatools cannot run then you may need to test your memory with Memtest86 also download and also via a bootable CD or flash drive.
https://www.memtest86.com/

You have to be a little bit crazy to keep you from going insane.


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#21
January 1, 2018 at 15:16:59
I have no idea how to put that on my laptop if i cant get in

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#22
January 1, 2018 at 15:55:11
In that case, find a friend who knows about computers or bring it to a service center.

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