Solved How stop Chrome tabs reloading?

February 13, 2018 at 03:19:06
Specs: Windows 7
Intermittently (about daily) Chrome tabs start reloading (usually a Gmail tab) and it spreads to any other tab I click on, becoming unusable, and showing circled "i" indicating site insecure. (Gmail still OK on Firefox and on Kindle Fire), so I think it's a CVhrome problem.
I've tried everything from checking settings closing excess tabs, clearing history, running c-cleaner, restart Chrome, running malwarebytes and Symantec, restart PC, to reinstalling latest chrome.
Eventually it settles down, usually after the Nth attempt to open a bookmarked page, but it wastes about 20-30 minutes of my day.
Advice appreciated - but feel free to ask for more detail if needed, please.
Thank you

message edited by Bloggsy


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✔ Best Answer
February 14, 2018 at 14:06:50


#1
February 13, 2018 at 03:24:50
Simple - - - stop using Chrome (uninstall it) - - - Firefox is all you need anyway, and it's far better.

I see no sense in having both installed when there's nothing in Chrome that Firefox can't do.

message edited by phil22


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#2
February 13, 2018 at 03:48:15
Thank you for your suggestion, Phil22.

That is one solution, but I prefer to keep working with Chrome if possible. In any case, I dislike unsolved problems and would like to learn how to resolve it. Regards B


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#3
February 13, 2018 at 04:09:57
Lets have look at this side of things.

Here are the first steps, more steps will be needed, after I see the result of these logs.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You also can find the logfile at C:\AdwCleaner [C1 or later].txt as well.
http://i.imgur.com/r3PoAEG.gif

Step 2: Run Malwarebytes Anti-Malware ( MBAM ) Use Threat Scan.
http://www.softpedia.com/get/Antivi...
http://www.freewarefiles.com/Malwar...
http://www.freewarefiles.com/screen...
http://www.malwarebytes.org/downloads/
Forum
http://www.malwarebytes.org/forums/
After the Free trial, I choose this.
http://fs5.directupload.net/images/...
You then get this screen.
http://fs5.directupload.net/images/...
Or,
Deactivate Malwarebytes for Windows Premium Trial
https://support.malwarebytes.com/do...
At the end of a scan, you will get something like this.
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
http://fs5.directupload.net/images/...
After clicking on > View Report & then > Export. Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.


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Related Solutions

#4
February 13, 2018 at 04:22:22
Hi Johnw

Thank you for taking the trouble to compile such a comprehensive program of steps.

I've just tried
Author's site
http://general-changelog-team.fr/en...
but it wouldn't load
This site can’t be reached
general-changelog-team.fr’s server IP address could not be found.
DNS_PROBE_FINISHED_NXDOMAIN

so I'm not sure about all this.

And I'm teaching this week so can't make the time to run all of your suggestions, or risk further disruptions just now.

I'll have a go when I can afford a day or two of the machine not working properly, in case it goes wrong.

Thanks for now - B


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#5
February 13, 2018 at 04:38:57
The site has been changed, I give plenty of links when I post, to cover such an eventuality.
https://toolslib.net/downloads/view...

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#6
February 13, 2018 at 04:41:28
OK - thanks again, for now. (Sorry - scheduled class to prepare.)

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#7
February 13, 2018 at 04:49:50
No prob, catch you when you are ready.

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#8
February 13, 2018 at 05:16:12
I agree with phil22. Install Firefox Quantum, import your bookmarks from Chrome, then dump Chrome.

https://www.mozilla.org/en-US/firefox/


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#9
February 13, 2018 at 05:27:44
Riider - Even if I did that, I'd still want to find out why Chrome is misbehaving. It might be signalling some other problem...
And I can always go to FFx if need be.
Cheers - B

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#10
February 13, 2018 at 14:36:54
If you tried Firefox then it would help prove whether it was just an issue with Chrome and give you something to use until you have investigated Chrome further. Having two browsers can often be useful - I have several.

Always pop back and let us know the outcome - thanks


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#11
February 13, 2018 at 14:47:32
Derek,

Yes - Firefox doesn't display the problem, and I agree that having two browsers is useful on occasion.


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#12
February 13, 2018 at 18:03:01
See this:
https://support.google.com/chrome/a...

Always pop back and let us know the outcome - thanks


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#13
February 14, 2018 at 06:01:22
With thanks to all who've contributed to this post.

By good fortune, I've found, by accident, an answer to the question myself - and I'm leaving it up here as I can see by googling <malwarebytes chrome secure preferences> that other people have had the same problem.

Recent versions of MalwareBytes identify, as a PUP, the Secure Preferences file (in System Profile(C:Users\ [XXX=YOUR ID]\AppData\Local\Google\Chrome\User Data)).

This became clear when I quarantined this PUP and noticed Chrome crashed immediately. Quarantining this file is the cause of the problem posted in the above Question.

I therefore went back into malwarebytes, released the quarantined item and reloaded Chrome. A short while later it was working again.

A post at:

https://positek.net/malwarebytes-ha...

...provides an explanation of possible full solutions to avoiding this problem altogether. although I shall, for the moment, merely not delete this PUP when MalWareBytes locates it.

[1]: http://malwarebytes%20chrome%20secu...
[2]: https://positek.net/malwarebytes-ha...


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#14
February 14, 2018 at 09:10:08
Interesting - thanks for letting us know. False positives happen every now and then.

Always pop back and let us know the outcome - thanks


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#15
February 14, 2018 at 14:06:50
✔ Best Answer

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#16
February 14, 2018 at 14:17:05
"False positives happen every now and then"
Yep, Malwarebytes were having a lot of problems at the end of last year, they were report-ably fixed months ago.

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#17
February 14, 2018 at 14:21:31
Thanks, Johnw

It shouldn't have appeared as a link. What I meant was, to google the following combination "malwarebytes chrome secure preferences".


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#18
February 14, 2018 at 14:30:41
"What I meant was, to google the following combination"
Which is what I did.

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#19
February 14, 2018 at 14:38:15
Thanks for the link, Johnw. I do recall seeing it before I found the reason for the problem, but at that point I wasn't sure if it would help, Now, it looks like the cure. Again thanks - B

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#20
February 14, 2018 at 14:56:37
YW B, thanks for the feedback.

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