Solved How do I uninstall Windows Live Mail

Microsoft / Windows 7 enterprise sp1(...
June 14, 2018 at 10:52:41
Specs: Windows 7, 4096 D MMb
How to uninstall Windows Live Mail 2012. I seem to have a major problem with sending emails and all get blocked. I think the only way to resolve the issue is to uninstall and reinstall again. Nowhere do I see a place where I can do it. Help please and thank you.

When was the last time you did something for the first time?


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#1
June 14, 2018 at 13:54:29
✔ Best Answer
It should be in "Control Panel > Programs and Features" with everything else.

Having said that you might be a victim of malware. Run these two small freebies and see what they find (they often find what other anti-virus programs miss):
AdwCleaner:
https://www.malwarebytes.com/adwcle...
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Run the "Scan", followed by the "Clean & Repair".

MalwareBytes:
https://www.malwarebytes.org/
(use the "Free Download" button rather than the "Buy Now" button).
After the install go to "Settings > Protection". Under Scan Options move the "Scan for rootkits" slider over to On and Run the Threat Scan. Quarantine anything it finds.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
June 15, 2018 at 01:28:17
Thanks for responding Derek. One can always bargain on you being available. Highly appreciated. My problem started just after trying to email some photos to a friend. Strange I cant find the program anywhere. Only the shortcut is visible. I'll download the programs, apply them and will come back to you. Regards.

When was the last time you did something for the first time?


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#3
June 15, 2018 at 04:09:13
Hi Derek. I have run both. I still don't see Windows Live Mail 2012 anywhere. My Win 7 only has a PROGRAMS feature and there are no Windows items there. Every time I close email a window pops up asking: There are unsent messages. Do you want to send them now? If I press YES nothing happens.This WLM 2012 does not have a OUTBOX so I don't even know where those emails are stored.

When was the last time you did something for the first time?


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Related Solutions

#4
June 15, 2018 at 04:12:26
I'm running the Threat Scan and will report back again. Thanks.

When was the last time you did something for the first time?


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#5
June 15, 2018 at 05:18:02
I'm a tad confused. Can you get to the Control Panel? If so is "Programs and features" showing? That's where Windows Live Mail should be - might be called Microsoft Windows Live Mail or similar.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
June 15, 2018 at 11:02:19
Can you describe what you mean by getting blocked? Do you get any error messages?

If they are being blocked by your service provider or the recipient, it's not an issue with the Live Mail program. If they are just not being sent, it may be an issue with the settings in Live Mail.


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#7
June 15, 2018 at 12:22:46
Yes, although it is reasonable to sort out how to remove Windows Live Mail I wouldn't leap in with both feet. There might be some way to fix the problem instead (assuming it wasn't malware).

Always pop back and let us know the outcome - thanks


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#8
June 15, 2018 at 14:13:06
No I don't have a Programs and features showing but only Programs and under that uninstall programs. There are no Window programs there that can be uninstalled but one, Windows Essentials 2012. I received the following reply to photos that I tried to email. Heading reads: WARNING - E-MAIL ATTACHMENT BLOCKED. One or more of the attachments are on the list of unacceptable attachments for this site andwill not have been delivered. And so it goes on. I have managed through Derek to get my email sending messages but havn't tried sending photos again. When I close email I'm still getting message: There are unsent emails. Would you like to send them now. Yes or No. As WLM 2012 does not have an Outbox I have no way of knowing what is pending.

When was the last time you did something for the first time?


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#9
June 15, 2018 at 14:20:20
Just to report back. I have found the Outbox and have deleted the emails sitting there. That has now been resolved but rest still stands.

When was the last time you did something for the first time?


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#10
June 15, 2018 at 14:28:05
Aha, yes Windows Live Mail is part of Windows Essentials. If you use the other features such as movie maker and gallery then that could be a problem. If necessary there should be a repair option for Windows Essentials if you can find it.

Windows Live mail 2012 does have an Outbox (just tried it). It is one of the main headings on the left hand side towards the bottom. Maybe this will help:
https://www.techadvisor.co.uk/forum...

Always pop back and let us know the outcome - thanks

message edited by Derek


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#11
June 15, 2018 at 20:13:26
Can you verify what the extention of the pictures is? It most likely will be jpg.
Does it let you send emails that don't have attachments?

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#12
June 16, 2018 at 05:39:46
Sorry, missed the bit where you said you had found the Outbox.

I don't think the blocking is an issue with Windows Live Mail at all. It seems your messages are getting rejected by your server. Who else would be saying "this site"? I think you should have a word with them and ask why your attachments are being rejected.

Presumably you ran ADWCleaner and MalwareBytes. The reason I'm checking is there is a vague possibility that some virus is sending something else out at the same time which you cannot see. Again your server should be able to tell you the sort of thing they are rejecting.

Always pop back and let us know the outcome - thanks


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#13
June 16, 2018 at 12:14:49
Hi THX Yes the photos all had the .jpg extension. I'm able to send emails without photos. Will try later to send with photos.
Derek yes I think ADWCleaner and Malwarebytes did sort the problem out. Regarding the Outbox you said it. It sits at the bottom and I never have to scroll down so the bottom part was non existent in my mind. But, yes, never too old to learn. Just common sense to look for it elsewhere if you can't see it. Thanks both of you.

When was the last time you did something for the first time?


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#14
June 16, 2018 at 13:26:12
Glad to hear you sorted it and thanks for letting us know.

Always pop back and let us know the outcome - thanks


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