How do I restore Win 7 system restore

Dell Inspiron 1750
March 23, 2011 at 09:36:55
Specs: Windows 7, 2.2 GHz
When I try to go back to use System, Restore, it refuses to let me restore to an earlier time stating that some things are missing in the directory...what can I do to get my 12 month old laptop rid of some type of trojan or virus that is doing this?

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March 23, 2011 at 10:17:19
copy your files and data, and then do a factory restore, usually done by tapping an F key at boot then following the instructions, takes about 20-30 mins and your system will be same as the day you bought it.

i hate computers!
but cant help myself....

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March 24, 2011 at 10:54:51
Or you could try running removal tools. Download malwarebytes and run it. If you can't perform the operations in regular mode then try booting into Safe mode (F8) with networking. Get malwarebytes at the link below.

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