Solved How do I restore my computer after BSOD error?

Hewlett-packard / Compaq presario cq60 note...
August 21, 2014 at 22:14:40
Specs: Windows 7, 2.66 ghz
After booting normally several days ago, my laptop is now in a cycle of starting windows, getting a BSOD error (stop: 0x00000050), back to starting windows, back to the stop error, etc. I can't even boot using safe mode. I've found some suggested fixes but they all require me to be able to boot to Windows. How do I fix this?

message edited by tcbarnard70


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✔ Best Answer
August 22, 2014 at 21:34:54
Success! I was able to figure out how to get to the Advanced Boot Options menu (pressing and holding F8 from the Compaq startup screen) and then restored my system to a restore point dated 8/3/14. That got me back into Windows. From there, Windows downloaded 12 updates, none of which were the patch that caused this problem.

Thank you all for your suggestions. This forum has saved my computer life so many times. I appreciate you all!



#1
August 22, 2014 at 00:17:23
Have a read of info here:

http://tinyurl.com/mpwshht

And chapter 8 in the manual (can be downloaded via link below) details the recovery process.

http://www.hp.com/ctg/Manual/c02985...

Also bear in mind a recovery will erase all your personal files in the process. So you need to take steps to safeguard them first, by copying them to external media (typically dvd, or an external hard drive).

Download and burn to a dvd a ubuntu ISO. Boot with that dvd. You can then locate and copy your files that way. Ubuntu is a Linux variant, loads into RAM only... Do not opt to install it.

It's "free" from ubuntu.com


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#2
August 22, 2014 at 01:36:06
If this has occurred after updating your PC there is a chance it could be due to a faulty Microsoft patch.

They have released instructions on how to break the boot loop cycle and repair the damage ( if it applies to you in this case)

I will link you to a thread from earlier today with information:

http://www.computing.net/answers/wi...

Please ask back here (not in the page the link takes you to) if you have any further questions.


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#3
August 22, 2014 at 03:22:28
Also an afterthought... Can you boot to safe-mode or use the last know good config?

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#4
August 22, 2014 at 07:39:22
Thanks for the info. I will check it out tonight and see if the Microsoft workaround will help. I cannot boot to safe-mode or use the last known good config. The computer just gets into a cycle between the BSOD, "Windows did not load properly," and Starting Windows. I've tried all four boot options on the "Windows did not load properly" and none of them will get me into Windows. I'll try the suggestions and get back with you on how it worked. Thanks again!

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#5
August 22, 2014 at 12:34:34
This little trick as at odd times pulled a computer out of a loop. Easy to try even if it doesn't help:
Turn off laptop and disconnect from domestic power. Remove main laptop battery. Then hold the Power Off/On button in for about 15 seconds or so. Reassemble and hope.

The dodgy updates were on 12 August although they might not have been downloaded for a day or two after that. Your event logs might tell you when you first hit trouble, although often (even on a good computer) there are quite a lot.

Always pop back and let us know the outcome - thanks


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#6
August 22, 2014 at 21:34:54
✔ Best Answer
Success! I was able to figure out how to get to the Advanced Boot Options menu (pressing and holding F8 from the Compaq startup screen) and then restored my system to a restore point dated 8/3/14. That got me back into Windows. From there, Windows downloaded 12 updates, none of which were the patch that caused this problem.

Thank you all for your suggestions. This forum has saved my computer life so many times. I appreciate you all!


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#7
August 23, 2014 at 07:15:48
Some buggy MS updates have now been withdrawn so System Restore was a good move. Thanks for letting us know and glad to hear you are out of trouble.

Always pop back and let us know the outcome - thanks

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