How do I get rid of Error code: EXCEPTION_ACCESS_VIOLATION

September 5, 2016 at 18:39:37
Specs: Windows 7
Error code: How do I get rid of EXCEPTION_ACCESS_VIOLATION...I keep getting this message while on face book.......sends me out of face book or back to the top of my page......really aggravating.
Internet want to charge me for download repairs........any options????

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#1
September 5, 2016 at 19:01:52
Looks like you are infected with malware or virus/Trojan.

Do you have an anti-virus & malware scanner on your system?
MS has an on-demand safety scanner available in case your antivirus does cannot solve the problem:
https://www.microsoft.com/security/...

Other member will chip in with more suggestions....


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#2
September 6, 2016 at 08:06:57
A good start is to run these three small freebies as they often find what Anti-Virus programs miss::

AdwCleaner:
https://toolslib.net/downloads/view...
(blue "Download Now" button on right).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Clean" button.

Junkware Removal Tool (JRT)
https://www.malwarebytes.org/junkwa...
(blue Download button).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
https://www.malwarebytes.org/
(use the "download" button rather than the "buy" button).
Install and Run the program but before running the Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

Please copy/paste the logs on here.

Always pop back and let us know the outcome - thanks


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#3
September 6, 2016 at 17:58:00
I have tried microsoft, toolslip.net and malwarebytes.org and neither one has solved the problem. Any more suggestions????

message edited by Larrykpd


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#4
September 6, 2016 at 18:02:55
"Any more suggestions????"
Copy & paste the contents of the logs please.

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#5
September 6, 2016 at 18:08:08
What browsers do you use and Is it the same on all browsers?

Sometimes it is Facebook playing up and gets sorted eventually.

Always pop back and let us know the outcome - thanks


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