How do i fix the trustedsoftware.com problem?

January 9, 2011 at 02:05:46
Specs: Windows 7, Intel Core i5/4 GB
I needed some help on how to open a file extension called .bak. But I click on the use web service button, and my computer has been hijacked by a malicious application! It takes me to a site called helpmeopen.com and the site redirects me to trustedsoftware.com. The site was clearly too good to be true, and I immeadiately take it as a scam. The DFW IT blogs confirmed my fears. Could somebody help me with my problem?

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#1
January 9, 2011 at 04:03:26

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#2
January 9, 2011 at 06:57:33
try a full scan with malwarebytes and remove all it finds. Be sure to update it first.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#3
January 20, 2011 at 01:41:52
trustedsoftware.com is a legitimate site. You can remove the redirect using their tool at http://www.trustedsoftware.com/what...

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#4
February 17, 2011 at 14:16:08
This trustedsoftware virsus wouldn't let you run any virus scans it completely bloats them out. So far I have found nothing to fix my problem.

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#5
February 17, 2011 at 20:34:45
If this is a new problem of yours, you should post it on a new post of your own to be sure you get an answer directed to you. Restart your machine in Safe Mode with networking. Download Malwarebytes (free version). Change the name of the installer (right click and choose rename, use something like myhelper.exe or whatever, just leave the '.exe.) so you can get it installed. Once installed, update it and run it. Between doing it in safe mode and doing the name change to fool the program if any part of it is active in safe mode, you should be fine.
If this does not work, try a system restore to a date well before you had the problem and then try Malwarebytes again.
If this does not work, you may need to save your personal files to another drive and do a destructive factory restore on the drive and return it to the condition it was when it was new. Then get a better Antivirus program.
If you need more help, start a fresh new post and list what you tried already.
Good Luck.

You have to be a little bit crazy to keep you from going insane.


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