How do I fix StartRep.exe - Application Error?

July 23, 2017 at 15:50:19
Specs: Windows 7
Receiving popup error 'startrep.exe' saying:

'The instruction at 0x00000001BF487C87 referenced memory at 0x00000001BF487C87. The memory could not be written.

Click on OK to terminate the program'

The background message is 'Attempting repairs' with the circle of dots but nothing happens when you click 'ok' and I swear Ive gone through every option and cannot figure anything out aside from finding something to type into the command prompt -- which I haven't the foggiest clue what to enter.

This is my grandmother's laptop with many pictures of passed away family as well as all of her professional manuscripts and my life will most certainly end if I cannot get this squared away without losing the information I have just spent the past few hours organizing.

The changes that were made to the computer were a few safe app downloads and I also deleted the random junk from the startup menu because it was overloaded. To my knowledge, I only deleted programs that I knew what they were so I dont believe I deleted anything pertinent for startup but it is a possibility.

Halllppp.

message edited by nadiafern


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#1
July 23, 2017 at 16:32:09
"This is my grandmother's laptop with many pictures of passed away family as well as all of her professional manuscripts and my life will most certainly end if I cannot get this squared away without losing the information}
First step. take the drive out & connect it to a good comp as a slave. Then save her stuff.

Once successful, we can proceed.


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