How do I fix my Toshiba Laptop?

August 20, 2014 at 12:21:55
Specs: Windows 7
It won't even let me get to the user sign in screen. The Windows screen will show up, the options will be Launch Startup Repair (recommended) or Start Windows Normally. When I click Start Windows Normally, it will show up on the Starting Windows screen and the Windows symbol will show up, but then it will flash a blue screen with some words on it really quickly, not even enough time to see what any of the words say, and then it will go back to the options window. I clicked on the Startup Repair option, and it will sit there for about 10-20 minutes on a black screen with the mouse cursor in the middle, but I can still move the cursor. And then a window pops up saying "Startup Repair is checking your system for problems..." and at the bottom it says "Repairing disk errors. This might take over an hour to complete." I am a little technologically inclined, or at least enough to know that even if a blue screen shows up for a second that it's not a good sign. I just don't know how to fix it, or if it can be fixed. If you are able to tell me if there is anything I can do to fix it myself, that would be greatly appreciated being that I can't afford the $149 that the other tech support people I talked to wanted to charge me for trying to fix it. I thank you very much for reading my ramble about the computer and I hope it wasn't too much. Thank you also for your time.

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August 20, 2014 at 13:37:12
This sounds like your hard disk has some issues...

To keep the blue screen error message, tap F8 while the PC is turning on (before the windows logo appears) and you should get a list of boot options.
Select "disable automatic restart on failure" and that screen should stay on until you manually shut down.

Did you let the hard disk check run to complete?
Long term wise you will probably have to purchase a new hard disk if this is the culprit.

message edited by thomasad

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August 20, 2014 at 15:53:30
I did let it run full. And then it restarted and now every time I turn it on, it just stays on the window logo when it gets to it (that's clicking "start windows normally") and then it goes to sleep mode (screen goes black and the power light slowly blinks).

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August 20, 2014 at 21:02:50

Do you have an installation CD? I had something similar happen to me long ago with XP...although it was me horsing around with Registry settings so I got what I asked for :) so I reinstalled it and went on my merry way. I hope this helps; I know it's not much but it may be for the better in the long run.

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August 20, 2014 at 21:34:39
On another computer, burn a bootable CD with Memtest on it to test your system memory first and boot to it.
If the memory is good then boot to another CD you can make with Seatools from Seagate and test your hard drive with the short test.
If both are good (including the hard drive sectors being repaired as long as they are not to extensive), then try booting while tapping F8 and select 'Use last known good configuration' if available or if not, use System Restore and select a restore point from the available restore points that is from before you began noticing any issues with the system (use 'show more restore points' if needed).
Report results for more advice as needed. Include system information.

You have to be a little bit crazy to keep you from going insane.

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August 21, 2014 at 08:44:26
Have you run a chkdsk?

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