how do I contact my email provider?

September 22, 2014 at 11:06:18
Specs: Windows 7
someone is accessing my emails without my permission. At one point she did have my password, but I have changed it and she is still accessing them because she is sending them to other people. I have tried on Yahoo to find a way to contact them, but I can't find the way to do this. I'm not an IT wizard, so I need some help to get my privacy back please.

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#1
September 22, 2014 at 17:05:03
How you contact service providers varies widely and we have no idea who provides your email service. If you can find their website there is usually a "contact us" section on their home pages.

EDIT:
Some folk use Yahoo as their search engine. Are we to assume that Yahoo is your email provider?

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
September 22, 2014 at 21:39:03
How do you access your email?
Browser? like Yahoo mail or Gmail? The only way to protect your mail box is with a password.

Outlook? or other email clients on your computer?
If password change doesn't stop unwanted access then most likely malware or virus is using the email client to send out spam.


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#3
September 23, 2014 at 04:13:17
Yahoo Help contact form - https://io.help.yahoo.com/contact/i...

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#4
September 23, 2014 at 19:43:50
Try changing the password again. I assume your email provider/yahoo sends you an email confirming a password change. It's possible she saw that one too. After changing it, permanently delete the confirmation email.

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