Hi, I've got a dc7800 Small Form Factor system. It was wor

November 9, 2015 at 10:58:06
Specs: windows 7
Hi,

I've got a dc7700 Small Form Factor system. It was working fine but after a reboot it won't start up normally anymore. The black POST screen appears, RAM testing starts to count up and then I see and error about "system options not set". After less than a second, a blue window in the middle of the screen displays the message "smart card authentication" and below that, "smart card reader not present".


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#1
November 9, 2015 at 12:01:14
Long shot but before getting too complicated try discharging the motherboard components like this:
Turn off, disconnect power cord then hold the power Off/On button for at least 20 seconds. At odd times glitches can be cleared this way.

Always pop back and let us know the outcome - thanks


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#2
November 9, 2015 at 19:13:51
If you have any USB drives or SD cards connected, disconnect them.

'Systems options not set' sounds like the cmos lost its settings. Often that's due to a bad cmos battery. Go into cmos/bios setup and make sure the hard drive is identified. Check the date too. If it's way off then the battery should be changed. If it's off go ahead and correct it. Check the boot order too. For now put the hard drive as the first boot device. That may be why you're getting the smart card errors--it's trying to boot from something that's not there. Then save and exit bios setup and reboot. Does it go into windows now?


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