hi! I did get a virus on my laptop and I can'

April 22, 2011 at 16:36:29
Specs: Windows 7
Hi! My sister in law has an Acre Windows 7 laptop and she get a virus. We did try to reboot wit a recovery disc and something happened, it did finish the recovery with every program what she had on it but it has an error what not letting the laptop to go to the password. We did try to do everything but nothing! I did get to the "Phoenix SecureCore (tm) Setup Utility but I don't know what to do.
If you can please help!
Thanks

See More: hi! I did get a virus on my laptop and I can

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#1
April 22, 2011 at 19:04:49
Please try to describe the problem in more details.
What did you do as soon as you /she realized there was a virus? How was it detected? How was it removed?
How did you use the recovery disk? Did you do a start up repair? Did you do a System Restore from the Recovery Disk up disk? Did you initiate a Factory Restore? What exactly happened? What everything? Is this a Recovery disk from the factory, another source, or actually a repair disk made from Windows?
What is: "Phoenix SecureCore (tm) Setup Utility" and why do you think you need it? Everything you need to repair Windows is either on the Recovery Disk or on you Recovery partition, or already built in to Windows once you can access them.
Please be as specific as you can so we can help you, we need to know what happened, what you have done, and we need to know that we are using the same terms in the same way.

You have to be a little bit crazy to keep you from going insane.


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#2
April 23, 2011 at 17:32:32
Hi! Thank you for getting back to me and trying to help. So she was on the internet if I am correct at Thursday night and what she told me was: she did try to open a zip file and soon she did that the laptop turned off! She did try to restart it but she before she had to put the password in it turn off again. She told me she did this a few times than went on her kid's laptop and downloaded a recovery disc. She did try to use it but not much success. Since it was a very late night (after midnight) she only told me this the next morning. I did the same thing with the recovery disc what she did but I was lucky and it was working until that point when it need it to be finalized with the password so we can restart the laptop. Unfortunately we didn't realize that the power cord was unplugged and just right before the password the laptop turned off again (the battery was dead). So after I get the power back I did turned it on and it did start working but I couldn't write the password in because it was an error in the hole process (I think when it suddenly turned off) and it did show a "message" the windows is getting ready to be used the first time" or something. It I had to click "OK" to restart it again. This thing was happening a good 5-6 times until it did show me an other page (the same when somebody is turning the laptop/computer off the wrong way not trough the start menu). I was trying to get in the normal way but nothing, I was back in the same page, than I was going trough almost every option what was there (like safe mode, safe mode with internet on and the other ones). I was trying to look up for every other solution what I did find on my own laptop on the internet and the manufacture side (Acer/Aspire) and I did try to use F8, F12, F9, F2 and nothing. just the same page over and over again (Windows error recovery). When I clicking on F2 -setup it is loading the windows file than back to the other page. Unfortunately I couldn't even clean the virus down because I can not get to the first page. I hope you gonna be able to understand what I was just write it down but I am not professional and just trying to help her. Thanks for your time and hopefully you will be able to help me so I can help her. Have a great day!

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#3
April 23, 2011 at 21:09:11
I assume that you did a repair/system restore using the recovery disk when it failed. Your best bet is to run the same thing but with the power plugged in this time and it can repeat the process and this time it should complete it though. This should solve your problem. If this does not work, please tell us where you/they downloaded the recovery disk from. You should know that you can make a repair disk from any other Windows 7 computer (built in feature) as long as it is running the same version (32bit or 64bit) and use it to do the repair.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
April 23, 2011 at 23:38:02
Acer offers a recovery partition (accessed by pressing Alt +F10 at Startup)
this will delete the C; partition and reinstall the original OS to the day you bought, save all your files via a linux boot disk first.

i hate computers!
but cant help myself....


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#5
April 24, 2011 at 18:21:19
So I did try to rerun the same disc with power on this time but for some reason it doesn't want to start it! It looks like I have a bigger problem!? I was trying to get some help from the company (Acre) and the guy told me I only can have a recovery disc from the laptop is it true? I know it's a stupid question but because I am a woman I can ask it! So someone told me I only can make a recovery disc when I did get the laptop/computer the first time. If I try to do the recovery disc after I was using it (1 or more time) I can delete everything what I have on it. Is this is true or not? Every help is a help to me!!! Thanks :)

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#6
April 24, 2011 at 18:23:05
Thanks I'm gonna try it out. In this point nothing worst can happen! :)

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#7
April 24, 2011 at 18:28:54
Ok I did do that but nothing! Still the same page (Windows Error Recovery) and it just turning on and off by it self what ever I choose to select or push (safe mode, safe mode with networking, last known configuration or start windows normally.

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#8
April 24, 2011 at 19:23:30
As noted in answer #4, use a linux disk to back up (save) you personal files you will need (not install, but run from the DVD disk that you can make from a download). You use the linux disk to help you save your files to another drive completely, that drive can be an external hard drive, a large flash drive (depending on the amount of files), or another separate internal hard drive. Once you have saved your files, you can then do a full factory restore of the hard drive back to the way it was originally shipped by using the recovery partition. As noted above, you hold Alt and tap F10 repeatedly at start up to boot to the recovery console. You may get repair options from the recovery console which you may want to try, but you may be best with a full restore at this point. After completing a factory restore you will need to do a manual Windows update (maybe more than once), then reinstall your antivirus and other programs, and then copy back your files.
I would advise you to make a repair/recovery disk and set up an automatic back up to that extra drive (internal or external), and many recommend making a complete image of the hard drive to an external drive so restoring after a major problem is much simpler and faster.

You have to be a little bit crazy to keep you from going insane.


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#9
April 24, 2011 at 19:59:59
Thanks for the help! I will try my best and follow your instruction! I Will "report" you what and how did it work! thanks again! :)

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