Hi, can't run setup files on a brand new pc

Toshiba / A660-15j
April 9, 2011 at 18:26:11
Specs: Windows 7 home premium, Intel core i5
Unable to run verified setup files like I-tunes etc. Already tried disabling security systems, popup blockers,cleared temp folder etc. When I clic on run after saving these files, screen shows a tab saying it can't open package and that I should verify that the package exists! And if I can access it, or contact the application vendor to verify that it's a valid Windows installer package. This is a brand new m/c, everything else is working brilliantly, net access great. Have already put the apple site in my trusted site setting etc and tried similar adjustments from the forums etc but nothing works. PLEASE HELP. Regards Warwick .

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#1
April 10, 2011 at 20:48:15
Free programs like iTunes can be downloaded so you should download a new copy and install it from the new copy. If this does not work, try downloading Firefox and installing it. If this installs then there is nothing wrong with your installation of windows. If this does not install, then you need to look further. "This is a brand new m/c" does not tell us much about your system, elaborate on system info, how new it is, if this problem is recent or have you never been able to install programs, and any other problems you have had.

You have to be a little bit crazy to keep you from going insane.


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#2
April 13, 2011 at 04:59:23
Thanks for your reply, elaborating on "brand new" is that the Notebook was pull from the box from the day of purchase ( a few days ago) installed Trend Micro security as one does and proceeded to install I tunes and was unable to, etc. Unit is a Toshiba A660 intel core i5 M480 @ 2.67GHz, 6GB RAM running Windows 7 32-bit OS home premium. Have installed Mozilla Firefox with no probes, Safari- same problem. Have tried the Apple fix, no luck and all of the aboves many times. Same error. Thanks for any help. Regards
Warwick

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#3
April 13, 2011 at 19:32:45
Are you sure you are downloading the Windows versions of these primarily Apple applications?
Try downloading with Firefox (default locations for downloads in Firefox is Documents/Downloads) and installing from there.

You have to be a little bit crazy to keep you from going insane.


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#4
April 13, 2011 at 22:36:01
Yes, quite sure of the windows version and have tried firefox, always the same resulting error. Very frustrating. Luckily still have my old notebook so will give the new one back to the store of purchase and if they can't sort it out,( unless you have any other ideas) I'll use the refund on a Mac which is what I should have done in the first place. Thanks very much for your help Fingers.

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#5
April 14, 2011 at 19:51:25
If it is that new, it very possibly could be a problem machine and returning it is always a good idea when something that new is giving you serious trouble. I wouldn't go as far as switching to Mac, but that is your choice (if they let you).

You have to be a little bit crazy to keep you from going insane.


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