Hewlett Packard has cmd.exe

September 19, 2013 at 07:35:11
Specs: windows 7
My laptop was purchased as a gift from my husband last year and i had company and let her 13 year old play on my HP Laptop and whebn i went to get on it all i get is a black screen with a box that says cmd.exe I got into the files to all come up yesterday but then i decided to back laptop up in System Recovery and now it has the cmd.exe and i could hit control, alt del and bring stuff up now it wont let me. it says C\USERS\REGINA\DOCUMENTS\1E5FDD60.EXE...IS NOT RECONGNISED AS AN INTERNAL OR EXTERNAL COMMAND OPERABLE PROGRAM OR BATCH FILE. SO i am using this one im on till we can get matter resolved.

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#1
September 19, 2013 at 07:54:55
I would turn the computer off and then press the F8 key to get into the screen that offers you the option to select safe mode with networking, then aquire malwarebytes

http://downloads.malwarebytes.org/m...

run the quick scan and post the log back here after fixing what if finds.

::mike


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#2
September 19, 2013 at 08:57:50
I did what was wrote by turning off computer then on and f8 key now it says instead of cmd.exe Administrator:cmd.exe and i put a command and it says access denied. any suggestions?

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#3
September 19, 2013 at 12:39:24
My uneducated guess is that 1E5FDD60.EXE is probably a random
filename that some malware created to make the file hard to identify.
A Google search for it found only this page!

Just a suggestion-- Use at your own discretion, and risk:

If you have a chance to talk to the kid, tell him/her that when you mess
something up like that you shouldn't waste time figuring out whether
you'll be able to get away with or not. You will almost always be found
out, so it's better in the long run to fess up immediately.

I saw a neighbor girl foul up big time, and she immediately went for
help. It would have been much better if the accident didn't happen,
of course, but nomatter what your intentions, bad things do happen,
and the best thing then is to take responsibility for it and bring it to
the attention of an appropriate adult-type control unit without delay.

-- Jeff, in Minneapolis


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#4
September 19, 2013 at 16:29:49
As the computer boots and you hit f8 (usually repeatedly) does your computer open in Safe Mode? If so can you get to this address: C\USERS\REGINA\DOCUMENTS\1E5FDD60.EXE? The file obviously is residing there. I would delete it and then while still in Safe Mode select "Run" from the menu then type "msconfig" (without the quotes and in lower case. If the offending file appears there disable it and try a re-start.

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