Solved Help with a facory reset on an Acer laptop

May 22, 2015 at 14:51:22
Specs: Windows 7, 1 GHz, 256 MB Ram
My son in law has an Acer laptop. He was trying to restore to factory settings and the first backup disc hangs up at 25%. With out having to purchase another copy of windows 7 is there anything I can do to get his computer up and running?

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#1
May 22, 2015 at 15:11:16
Have you tried cleaning the disc?

Always pop back and let us know the outcome - thanks


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#2
May 22, 2015 at 15:20:11
✔ Best Answer
Try running Acer eRecovery from the hidden recovery data on the hard drive instead of using recovery discs:

Start the restore process by booting your computer from the eRecovery partition. To do this turn on the computer, immediately hold down the "Alt" key while tapping the "F10" key.

Once the screen says "Starting Acer eRecovery" you can release Alt and stop tapping F10.

Use your arrow keys to select factory backup, then press <Enter>.


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#3
May 22, 2015 at 15:40:26
As Derek suggests.. First clean the dvds. If possible test the dvd unit by playing another disk in too.

You have a valid windows "key" already; likely it's on a sticker on the base of the laptop. If not.. Remove the battery and see of it's in that space.

Note the key details. With that key you can use any OEM copy of windows to re-install windows; and apply "your" key when asked to provide the key.

There is a "slight" correction to "use any OEM disk" in that it must either be disk badged by Acer, or an unbadged one. Sadly these days "most" badged (by computer manufacturers - Dell, HP, acer etc.) may not work with a brand of computer different to badge on the disk (hope that makes sense). But no harm to try with a badged one regardless of the badge..

You can however legally download a standard OEM ISO file, and burn it to a dvd. Then you boot up with and re-install windows using "your" OEM key.. I don't have links to hand just now; possibly others can/will point you to the MS recognised/approved site.

You need to know which version of win-7 you have; 32 or 64bit. Each version has its own key and a 32 bit key won't work with the 64bit version, and visa-versa.

Incidentally why the need reset/restore to factory state? The process erases all personal files in the process; so wise to safeguard/copy them to external storage. Typically dvd but an external hard drive is nice(r) too. Check the copies are ok too (accessible) on at least one other working system.

If you're having assorted problems with current installation perhaps post details here; and pholks may be able to resolve them (and thus no need of a reset/restore to factory state).

There is also one excellent utilty which may help resolve problems. It's a freebie (but they appreciate a wee donation). Works well and is safe to use.

www.tweaking.com


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#4
May 22, 2015 at 15:43:26
Mmm - one is forgetting the Acaer eRecovery routine... Good suggestion from phil22. Simple(r) approach, and hopefully will do what's required?

But do be aware of the data loss in the process as mentioned in my post above...


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#5
May 22, 2015 at 15:50:09
Derek

Yes I cleaned it, but will do so again and try again.

message edited by BillieStarner-Capps


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#6
May 22, 2015 at 15:53:42
Phil22

I knew there was a way, recovery is in process, Thanks a million. If I have other concerns, I will be back.

message edited by BillieStarner-Capps


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#7
May 22, 2015 at 15:54:16
Does the drive play other disks (cd/dvd) ok?

And have you considered "phil22's"suggestion. Again after also considering personal files safeguarding?

message edited by trvlr


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#8
May 22, 2015 at 16:37:33
Just so we know, was it #2 that sorted it? - thx

Always pop back and let us know the outcome - thanks


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#9
May 22, 2015 at 17:39:18
The computer is set up to factory settings. This was the perfect advice, thank you!!!

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#10
May 22, 2015 at 17:44:42
TRVLR

He wanted it reset to factory settings because he had visited some questionable sites. It was easier to reinstall a fresh copy of the OS than try to clean it out. Personally, I am a firm believer of a fresh install at least once a year. He tried to do it himself, but does not have the knowledge and something got messed up. He gave it to me hoping I could wipe out the harddrive and reinstall the OS. The Alt + F10 worked.

He backed up his files. This is not the first time I have had to clean his computer and reinstall the OS.

message edited by BillieStarner-Capps


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#11
May 22, 2015 at 18:11:22
Trvlr

I didn't check to see if they player played other discs.


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#12
May 23, 2015 at 05:56:17
Might not hurt to make a new set of recovery disk; and check them too; even though you can clearly successfully use the eRecovery option.

Presumably the dvd unit will (now) play (other) disks (and record them too OK?

Might be wise to verify that too?

Clearly your son-in-law is across personal files/date safeguarding. Sadly so many arrive here having effected a factory reset/restore (be it via a recovery partition or a set of disks) and then discovered all those important files have gone... Which is why many of us here repeatedly encourage to safeguard/copy them to external storage.. Ideally at regular intervals (daily?) even when everything is running OK; and certainly before any reset/restore routines if they aren't already "safe".

Gold stars/extra cookie to your son-in-law...

Also useful to run at intervals the assorted clean up utilities often recommended here; three of which are: malwarebytes (free version); adwcleaner (free version); Junkware Removal Tool (JRT) a freebie; and occasionally even run something like the Kaspersky Rescue Disk (another freebie) - which is a Linux based disk. That boots up the system and the hard drive is merely a resource to that OS which is installed into RAM only. It then scans the whole hard drive to clean out anything that can't be cleared whilst the windows OS is up and running; and there are more than a few pests around like that and many pholks aren't aware they're there...


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