Help Me ith a lost file

August 3, 2011 at 09:09:27
Specs: Windows 7
I have a XPS15 running Windows 7 Professional and I lost the image.wim file. I would like to put the laptop back to the way it was out of the box. Can anyone tell me where I can download this file? Thank you very much Ray

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#1
August 3, 2011 at 09:51:10
That would be a question you would direct to Dell support

Answers are only as good as the information you provide.
How to properly post a question:
Sorry no tech support via PM's


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#2
August 4, 2011 at 09:34:18
I have contacted Dell three times. They do not have the file image.wim or they do not have a restore cd. Please help

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#3
August 4, 2011 at 11:55:26
I have called Dell three times before I posed this. Dell doesn't have the file image.wim or a restore cd. Therefore I am up a creek on this. That is why
I posted it here hoping someone could direct me to a download.

Thanks again

ray


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Related Solutions

#4
August 5, 2011 at 06:07:36
To be more specific, use the System Restore feature to a time before the problem began or the event that caused it happened. This will restore all system files and the registry to the prior working state. This will not have any effect on your files but will effect any updates or program installs you did between then and now (you can easily redo these though). Dell should have told you this immediately.... Tech support should be by technicians, not someone looking up the problem in a loose leaf binder and reading you what it says.

You have to be a little bit crazy to keep you from going insane.


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#5
August 5, 2011 at 07:58:51
Fingers, that was a good answer but Windows has been reinstall after that. This is way I need the image.wim file. I will call Dell if no one and help me w2ith the file and tell them that I have a noisy hard drive and see if the replacement has the image file on it. Then I will copy it it and return that drive. Dirty isn't it.

Ray


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#6
August 8, 2011 at 11:41:30
I went to Ebay for xps 15 and sent email out and I now have the file coming on cd, should be here on Wednesday. Thanks for all the help.

Ray


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