Solved HDD Inaccessible, Bios hangs; Can't Reinstall

July 8, 2010 at 17:18:30
Specs: Windows 7
I obtained a new SATA 2TB Samsung internal hdd recently and installed Windows 7. Everything was going fine until I used Acronis Disk Manager to create a 100GB partition. When it rebooted it could not find an OS.

As I had a similar problem before under XP I thought it was a MBR problem so I used a floppy disk containing 'fixntldr' but that did not work.

Eventually I tried to install Windows (7) but the computer hung at the BIOS, (where it shows the list of drives), therefore nothing would boot.

I had to take the new hdd out and replace it with an older SATA 500GB hdd.

Now whenever I connect the 2TB hdd as an external drive, it shows up in Device Manager as a 'USB device' or in 'Disk Management' as 'Disk 1'. It doesn't show up in 'Computer' nor in the BIOS when loading Windows.

At first in 'Disk Management' it had the words 'Not Initialized' next to the drive. I'd click on it but then an error message would come up stating 'Device not ready'. Now even 'Initialized' has been greyed out for some reason so I cannot even attempt that.

Can anyone tell me what went wrong and more importantly can anyone help me fix this problem?


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✔ Best Answer
July 12, 2010 at 03:15:21
you can boot acronis direct from cd/usb, and start working from there, it may be that you can fully recover your drive and OS, give it a try at the moment you have nothing to lose.

and if you can already boot from the 500 gig drive and see the 2gig drive in disk manager, you should have no problems at all runing acronis from the running system.

my bet is that acronis started to write the drive, messed up and can so easily be repaired, at the very worst you will be able to format the drive, create new partitions and start afresh.

i hate computers!
but cant help myself....



#1
July 8, 2010 at 23:35:24
connect via usb, right click computer/manage/disk manager, you will probably see your drives there, as free space, or no drive letter etc, you should be able to format, create partitions etc from there.
or
go to the drive manufacturers website and download the software for adding a new drive, it will be free, connect the drive, by sata to the mobo and run the software chances are very high that this will solve your issue.

was your acronis disk manager an updated version, i have no problem with latest acronis true disk home version.

i hate computers!
but cant help myself....


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#2
July 9, 2010 at 02:25:37
Hi princecorum

It appears I can't access the drive at all.

In 'Disk Management' if I right click the drive the only highlighted options are: 'Offline', 'Properties' and 'Help'.

None of them offer any real solutions - 'Properties' even says 'This device is working properly'.

I'm not sure if the manufacturer can help as the disk was fine until I tried to partition it.

I used an older version of Acronis Disk Manager which I didn't think it would affect the performance.


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#3
July 9, 2010 at 02:57:50
maybe try a copy of acronis true image, i think if you download the newest trial it might just fix your problems.
or you can download a linux usb or dvd boot option, and try the linux drive tools, or this may help
http://www.ultimatebootcd.com/

i hate computers!
but cant help myself....


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Related Solutions

#4
July 9, 2010 at 03:18:36
As for the "Bios hangs" issue, have you verified that your mobo is capable of supporting 2TB internal HDD?

i_Xp/Vista/W7User


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#5
July 9, 2010 at 05:48:17
thanks everyone for your replies.

princecorum - can I use those suggestions even if the drive doesn't get past the bios to allow anything else to boot?

XpUser - I assumed the mobo handled the 2TB hdd all right as it was working perfectly until I tried to partition it.



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#6
July 11, 2010 at 04:50:13
This whole mess started when I tried to partition it. I didn't realise it was likely to cause a problem.

Seems this is the risk you run with making any partition.

Maybe I have a case against Acronis ... I really really want my 2TB hdd back ...


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#7
July 12, 2010 at 03:15:21
✔ Best Answer
you can boot acronis direct from cd/usb, and start working from there, it may be that you can fully recover your drive and OS, give it a try at the moment you have nothing to lose.

and if you can already boot from the 500 gig drive and see the 2gig drive in disk manager, you should have no problems at all runing acronis from the running system.

my bet is that acronis started to write the drive, messed up and can so easily be repaired, at the very worst you will be able to format the drive, create new partitions and start afresh.

i hate computers!
but cant help myself....


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#8
August 13, 2010 at 14:36:40
Update: Was forced to send back hdd :-( Got a refund. Now awaiting a new 2TB int. drive :-/


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