Solved HD issues or SATA issues?

Micro-star international Cr620-031us 15....
August 28, 2012 at 07:15:32
Specs: Windows 7 Home Premium, i3/4gb
I have a MSI CR620 laptop with:

WD 500 gb Scorpio Blue hd
Intel i3 chipset
Win7 64bit

A few weeks ago I got an error stating "disk read error, press ctl+alt+del to reboot" I figured that
since I didn't have a restore disk that I would order one from the manufacturer, after the disks
arrived, I put them in and restored the operating system to normal, which requires restarts. Upon restarting, it hangs at the Starting Windows screen, then finally goes back into System restoral screen. I have reinstalled the OS a few times to get the computer back to normal, but this is getting old. I have ran the MEMTEST86 and memory tests okay, and downloaded the HDD test and SMART passed right away, so I did an extended test on it and was going to let it run overnight, but it stopped about 2/3 way through. I had to bring up task manager to kill it as it would not respond. Upon restarting the laptop, again, system restore came back up.

Any ideas would help


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#1
August 28, 2012 at 07:41:37
✔ Best Answer
Sounds to me like your hard drive is failing, seeing as you had the 'disk read error' i'd be sure that the disk is on its way out, do you hear any clicking from the disk? i would probably try another disk.

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#2
August 28, 2012 at 07:44:02
When testing a system hard drive (ie the drive that contains the Windows installation) you shouldn't use diagnostic software designed for Windows. You should instead use the DOS version which runs from a bootable CD so that Windows can't interfere or cause the test to "hang" or crash if Windows itself is a bit "flakey".

Download WD Data Lifeguard Diagnostic For DOS from here: http://support.wdc.com/product/down...

Disregard the Windows versions supported by this software. It will work on Windows 7, and in any case that's irrelevant with the bootable CD version.

To create a CD from the WD ISO file, install IMGBurn from here (unless you have Nero or something similar): http://filehippo.com/download_imgburn/

Boot your laptop from that CD & the WD testing software will open (you may have to go into the BIOS settings to set the first boot device to "CD" or "DVD", unless your laptop has a specific key to press at startup which allows you to select a boot device on a "one off" basis without going into the BIOS settings).


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#3
August 28, 2012 at 09:37:27
I burned the WD Diag504CD using Imgburn, when I put it in the laptop and started it up, the program came up and said: NO DEVICE FOUND, ERROR CODE 120, hit return to continue, when return is entered it comes back to A:\

I am back to a basic Win7 HP screen without updates installed, but have now downloaded the DLGDIAG for windows, and will let that run. I will post the results later on when it finishes


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#4
August 28, 2012 at 11:39:48
I ran the extended test, it reached 545599743 of 976773167 before it just stopped, I had to kill it again with Task Manager. This time I was able to restart the computer without having to do another system restore, but I know that it will fail again loading.

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#5
August 28, 2012 at 11:53:09
Sounds like the drive has or is about to fail. I would replace it. Back up if you still can.

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#6
August 28, 2012 at 12:14:02
Back up if you still can

Sage advice that!

Do that before doing anything else.

While I concur that it's likely your HDD is on it's last legs, you can try one last thing if you're interested. You could try wiping it and doing a format. I would probably try that myself once before replacing the HDD.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#7
August 28, 2012 at 13:05:02
I have had to run the restore disks so many times, all that is on there is Windows 7. I will pick up a new disk tonight and see if that corrects it.

Thanks for the replies so far!


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#8
August 29, 2012 at 06:44:35
Replaced hard drive last night, and all is good now, just going through the process of loading additional software that was on it (hope I can remember it all)

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#9
August 29, 2012 at 07:25:45
If you get a chance, I'd still try a low-level format on that bad disk. If it's just a few bad sectors, the disk might still be usable.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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